Summary
Work History
Education
Skills
Languages
Timeline
Generic

Shakeira Banks

Greensboro,AL

Summary

Dynamic Healthcare Customer Service Representative with Alorica, skilled in HIPAA compliance and effective communication. Successfully managed patient records and collaborated with providers to enhance service delivery. Passionate about problem-solving and ensuring patient confidentiality, I thrive in fast-paced environments while delivering exceptional customer support.

Work History

Healthcare Customer Service Representative(remote)

Alorica
Las Vegas, Nevada
11.2025 - 01.2026
  • Managed patient records using electronic health record systems.
  • Collaborated with healthcare providers to ensure accurate information delivery.
  • Assisted customers with inquiries regarding healthcare services and benefits.
  • Educated clients on insurance coverage and pharmacy benefits
  • Was trained on HIPAA AND OSHA
  • Handled calls with customers and solved issues they had.

Education

Bachelor of Science - Public Health Education

The University of Alabama
Tuscaloosa, AL
2028

High School Diploma -

Greensboro High School
Greensboro, Al
12.2023

Skills

  • Communication Skills
  • Time management
  • HIPAA compliance
  • Patient confidentiality
  • Data entry proficiency
  • Patient eligibility verification
  • Customer service
  • Problem-solving
  • Team collaboration
  • Customer follow-up

Languages

English

Timeline

Healthcare Customer Service Representative(remote)

Alorica
11.2025 - 01.2026

Bachelor of Science - Public Health Education

The University of Alabama

High School Diploma -

Greensboro High School
Shakeira Banks