Shakeira Ingram
Hurst,TX
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, and problem-solving abilities. Brings valuable experience in customer service, ensuring reliable and consistent performance. Known for ability to adapt to changing schedules and tasks.
Overview
8
8
years of professional experience
Work History
Traffic Support Agent
DFW International Airport
Grapevine, Texas
12.2025 - Current
- Monitored ground transportation operators to ensure compliance with Code of Rules and Regulations, documenting non-compliance in reports
- Provided accurate information to passengers and drivers on parking resolutions and regulations, fostering voluntary compliance
- Assists Airport customers by providing accurate information regarding ground transportation and airport facilities
- Dispatch tickets and inspect driver manifests to verify operators are reporting to assigned locations.
- Patrolled and monitored parking areas for violations, issuing verbal and written warnings and parking citations as necessary
- Testifies at ground transportation appeal hearings and parking adjudication hearings to provide case related information.
- Performs daily inspection of Ground Transportation customer service phones
Packer, Quality Technician, Packaging Machine Operator
Frito-Lay
03.2021 - 06.2025
- Conducted quality checks across assigned departments to ensure compliance with standards.
- Executed chip processing and preparation for packaging to meet production schedules.
- Troubleshot and performed minor repairs on production machines to maintain operational efficiency.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced team collaboration through clear communication and coordination with coworkers.
- Process various documentation to ensure correct product
- Managed data and records for lab work, audits, and warehouse floor to support operational accuracy.
Delivery Driver
Agee Trucking
Dallas, Texas
08.2018 - 02.2021
- Increased customer satisfaction through timely and accurate product deliveries.
- Streamlined delivery process by optimizing routes with GPS navigation and mapping tools.
- Delivered packages to customers and businesses.
- Verified accuracy of all deliveries against order forms.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Maintained detailed records of deliveries, including invoices and confirmations, to support accurate tracking and billing.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06-2018
Skills
- Communication expertise
- Job prioritization
- Problem solving
- Customer service
- Time management
- Logistics coordination
- Transport management
- Documentation management
- Software proficiency
- Ticket dispatching
- Quality assurance
- Team collaboration
- Attention to detail
Timeline
Traffic Support Agent
DFW International Airport
12.2025 - Current
Packer, Quality Technician, Packaging Machine Operator
Frito-Lay
03.2021 - 06.2025
Delivery Driver
Agee Trucking
08.2018 - 02.2021
High School Diploma -
Duncanville High School