Summary
Work History
Education
Skills
Timeline
Generic

Shakeisha Hunter

Virginia Beach,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Financial Services Representative

Chartway
Virginia Beach, VA
12.2015 - july
  • Taking inbound calls from members and non-members for general servicing inquires for Checking, Savings, Certificates of deposit, and loan products
  • Handled Account and Wire Fund Transfers, processed loan and credit card payments, Card Services
  • Exercising problem solving skills and promote benefits to retain members
  • Update member and account information as needed
  • Maintaining Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment
  • Consistently and effectively cross-selling products and services offered by Chartway
  • Communicate using extraordinary soft skills during complex conversations to deliver an outstanding member experience
  • Handle complex conversations and situations professionally to create an outstanding member experience on every call

Passenger Service Agent

Delta Global Services
Norfolk , Virginia
08.2013 - Dec2015
  • Greeted passengers and assisted with their inquiries.
  • Provided assistance to passengers with limited mobility though their airport journey, either by using a wheelchair, or specialized equipment.
  • Assist costumers to their connecting flight.
  • Verified identification of passengers for security purposes.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Weighed luggage and collected fees for excess baggage.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Processed ticket refunds for cancelled or delayed flights.
  • Informed passengers of any changes in flight schedules or other travel related matters.
  • Operated computerized system to handle ticketing and check-ins.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
  • Keyed passenger information into ticketing reservation system to process boarding passes.
  • Managed gate, ramp and cabin services for each flight.
  • Utilized PA system to announce departures and changes to landings.
  • Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.

Education

Some College (No Degree) - NCP

Sentara College of Health Sciences
Chesapeake, VA

Skills

  • Customer Service
  • Administrative Experience
  • Typing
  • Banking
  • POS
  • Microsoft Word
  • Front desk
  • Phone etiquette
  • Account documentation
  • Teller transactions
  • Account Retention
  • Cash Handling
  • Customer Relationship Building
  • Cash Management
  • Loan Applications

Timeline

Financial Services Representative

Chartway
12.2015 - july

Passenger Service Agent

Delta Global Services
08.2013 - Dec2015

Some College (No Degree) - NCP

Sentara College of Health Sciences

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Shakeisha Hunter