Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shakeisha McNeil

Houston,TX

Summary

Detail-oriented, dedicated, and highly motivated young lady. Recognized for providing leadership and initiating methods/systems that enhanced client service and organizational efficiency. Communication, interpersonal, problem solving, critical thinking, exceptional customer service and leadership skills. Currently seeking employment in which I will be able to effectively utilize all acquired skills, abilities, and be able to pull on a wealth of experience in areas of expertise as follows Motivated, service-oriented Bartender with over [Number] years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes.

Overview

7
7
years of professional experience

Work History

Bartender/Bar Lead

CloverHTX
Houston, TX
02.2023 - 11.2023
  • Prepare alcohol or non-alcohol beverages for bar patrons, inventory management, beverage and food service knowledge, experience with Point of Sale (POS) systems
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Provided drink suggestions to customers based on their preferences.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Cleansed glasses with sanitizing solution after each use.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.

Bartender/ Waitress

Chapman & Kirby
Houston, TX
03.2021 - 04.2023
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons, taking customer orders and delivering food and beverages, assess customers’ needs and preferences and make recommendations, mix ingredients to prepare, restock and replenish bar inventory and supplies, comply with all food and beverage regulations, providing excellent wait service to ensure satisfaction, making menu recommendations, answering questions and sharing additional information with restaurant patrons.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Lounge Manager

Le Colonial
Houston, TX
09.2016 - 09.2018
  • Welcome and acknowledge all guests, seated patrons by escorting them to assigned tables or communicating any potential delays, monitoring and overseeing the daily set-up of the bar, lounge and all private functions, ensured food and beverage quality, presentation and sanitation to meet exacting standards, assisting guests with dining service, answering questions and coming up with solutions to solve customer related issues, directly supervising employees in order to fulfill clients needs in accordance with Le Colonials policies and procedures.
  • Managed daily operations of the lounge, including staffing and scheduling.
  • Supervised staff in providing customer service to guests.
  • Ensured compliance with all health and safety regulations within the lounge.
  • Provided training and guidance to new employees on proper operation procedures.
  • Maintained accurate records of sales transactions, employee timecards, expenses.
  • Recruited, interviewed, hired and trained new personnel when necessary.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.

Garde-Manger/ Pastry Chef

Uchi
Houston, TX
  • Follow recipes and preparation, prepare base sauces, stocks and soups for use in preparing, maintained compliance with applicable food safety and health protocols, assist Chefs and Line cooks, maintain a clean and organized station, working service at a fast pace, while keeping the company standards

Bar manager/ Lead Bartender

The Brass Bottle
Brooklyn, NY
  • Managed and created a vibrant atmosphere through seamless service, produced creativity and innovative thinking, scheduled staff shifts, customer services exceed expectations of customer, maintained a daily/weekly beverage sale to accommodate an elite clientele, collected cash, issued cash receipts, and prepared the deposits, should be someone other than the person reconciling the general ledger, operated safe practices and ensured Brass Bottle staff and customers safety, responsible for the Ordering and Merchandising of wine and spirits, coordinates with financial analyzing of quarterly goals

Education

Culinary Arts/A.S. -

The Art Institute Of Houston

Business Management / Marketing A.S. -

Touro College

Skills

  • Self motivated organized and energetic
  • Interpersonal savvy
  • Decision making
  • Strong organizational skills with the ability to multitask
  • Efficiency innovative and elaborate skills
  • Problem solving while paying attention to detailed instructions
  • Beverage Preparation
  • Suggestive Selling
  • Complex Problem-Solving
  • Outstanding Customer Service
  • Team Training and Development
  • Cocktail List Development
  • Staff Management
  • Point of Sale Systems
  • Wine and Liquor Expertise
  • Extensive Spirits Knowledge

References

References available upon request.

Timeline

Bartender/Bar Lead

CloverHTX
02.2023 - 11.2023

Bartender/ Waitress

Chapman & Kirby
03.2021 - 04.2023

Lounge Manager

Le Colonial
09.2016 - 09.2018

Garde-Manger/ Pastry Chef

Uchi

Bar manager/ Lead Bartender

The Brass Bottle

Culinary Arts/A.S. -

The Art Institute Of Houston

Business Management / Marketing A.S. -

Touro College
Shakeisha McNeil