Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

ShaKeiva Woodard

Summary

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Sales Associate

Lowes
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Cashier/Member Service Representative

Sam's Club
02.2023 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Cashier Team Lead

Harris Teeter
10.2021 - 02.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Managed a multiline phone system, ensuring timely responses to client inquiries and directing calls as needed.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Goldsboro High
700 N Herman St, Goldsboro, Nc 27530
05-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Cash handling
  • Multi-line phone operations
  • Professional phone skills

Timeline

Sales Associate

Lowes
09.2024 - Current

Cashier/Member Service Representative

Sam's Club
02.2023 - 09.2024

Cashier Team Lead

Harris Teeter
10.2021 - 02.2023

High School Diploma -

Goldsboro High

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ShaKeiva Woodard