Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakela Cunningham

Vero Beach,FL

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

21
21
years of professional experience

Work History

Metro Sales Manager

Metro by T-Mobile
09.2018 - Current
  • Provide quality customer service to include assistance with purchases, suggestive selling and providing product information
  • Build and maintain understanding of stores products and price information to assist with customer purchases
  • Receive payments from customers, operates cash register and credit card machine and returns appropriate change as needed
  • Reconcile cash drawers accurately at end of each shift
  • Receive and examine deliveries for discrepancies or damages and resolves problems expeditiously
  • Minimize customer complaints through effective customer service
  • Maintain neat and orderly store at all times
  • Prepare product displays as requested
  • Maintain current on all training courses through Metro
  • Perform miscellaneous duties as assigned
  • Provide outstanding overall customer experience.

Benefit Verification Specialist

Apple One
06.2014 - 03.2018
  • Played a critical role in verifying patient insurance coverage and benefits to ensure seamless billing and reimbursement processes
  • Collaborated with patients, healthcare providers, and insurance companies to gather and validate insurance information while providing exceptional service to our patients
  • Verified insurance coverage and benefits for patients using various online portals and communication channels
  • Reviewed and accurately documented insurance information, including policy details, deductibles, copayments, and pre-authorization requirements
  • Communicated with patients, healthcare providers, and insurance companies to resolve any discrepancies or missing information
  • Collaborated with the billing department to ensure accurate and timely claims submission
  • Stayed updated on insurance policies, guidelines, and industry changes that may impact the verification process
  • Provided exceptional customer service by addressing patient inquiries related to insurance coverage and benefits
  • Maintained strict confidentiality and adhered to HIPAA regulations when handling patient information
  • Collaborated with cross-functional teams to streamline processes and identify areas for improvement.
  • Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.

Concession Manager

CINEMAWORLD
04.2008 - 05.2014
  • Performed or directed inventory investigations in response to shrink results outside of acceptable ranges
  • Ensured food is stored and cooked at correct temperature by regulating the temperature of ovens, broilers, grills, and roasters
  • Inspected and cleaned food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

Assistant Manager

Chevron Gas Station
07.2003 - 11.2007
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Inventoried stock and reordered when inventory dropped to a specified level
  • Monitored sales activities to ensure that customers received satisfactory service and quality goods.

Collections Representative

Medical Data Systems
03.2003 - 07.2005
  • Arranged for debt repayment or established repayment schedules, based on customers' financial situations
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
  • Advised customers of necessary actions and strategies for debt repayment
  • Persuaded customers to pay amounts due on credit accounts.

Education

Bachelor's - Business Management

Strayer University-Florida
Jacksonville, FL

Diploma - Highschool

Saint James High School
Fort Pierce, FL
06.1999

Skills

  • Management (10 years)
  • Customer Service Skills (10 years)
  • Typing (7 years)
  • Administrative Support
  • Data Entry
  • Executive Administrative
  • Excel
  • Medical Collection
  • Calendar Management
  • Medical Billing
  • Customer service
  • Phone etiquette
  • CRM software
  • Customer support
  • Communication skills
  • Sales Management
  • QuickBooks
  • Sales Reporting
  • Strategic Planning
  • Sales Planning
  • Business Planning
  • Sales Team Training
  • Sales Operation
  • Sales Operations
  • Goal Setting
  • Sales coaching
  • Time management
  • Customer Service
  • Customer Billing
  • Operations Management
  • Sales Team Training
  • Sales Operation
  • Sales Operations
  • Goal Setting

Timeline

Metro Sales Manager

Metro by T-Mobile
09.2018 - Current

Benefit Verification Specialist

Apple One
06.2014 - 03.2018

Concession Manager

CINEMAWORLD
04.2008 - 05.2014

Assistant Manager

Chevron Gas Station
07.2003 - 11.2007

Collections Representative

Medical Data Systems
03.2003 - 07.2005

Bachelor's - Business Management

Strayer University-Florida

Diploma - Highschool

Saint James High School

Similar Profiles

CREATE PROFILE
Shakela Cunningham