Shakela Whitehead

• Executed and maintained 50-100 calls professionally .
• Supported healthcare providers with timely completion of necessary documentation, allowing them to focus on quality patient care.
• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
• Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
• Optimized workflows within office by implementing process improvements based on observation and analysis of existing systems.
• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.

• Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
• Prepared examination rooms and sterilization of equipment following hospital guidelines.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort. (IUI/Biopsies)
• Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
• Followed comprehensive clinical protocols to safeguard patient safety.
• Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
• Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Updated patient information and insurance details for accurate electronic medical records.
• Registered patients and completed associated paperwork for accurate records.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.

Sanitized, restocked, and organized exam rooms and medical equipment.

• Obtained client medical history, medication information, symptoms, and allergies.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. ( IUI/Biopsies/Egg retrieval)
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Used E clinicals to schedule appointments for doctor visits, procedures.
• Prepared patient charts by gathering, organizing medical records ahead of appointments.
• Provided prompt, polite and professional in-person and telephone customer service.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Contributed to positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
• Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.

• Performed phlebotomy, EKGs, ABIs and lab test on patients, conducted urinalysis tests including collecting samples and provided results to medical staff, triaged patients by checking blood pressure, temperature, and diabetes prior to seeing the Physician, scanned all patient documents for file in EMR, called to make, confirm or cancel appointments, provided excellent customer service by being empathic and supportive to everyone

• Assisted patients with personal care including hygiene, supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands, accompanied patients to doctors' visits ensuring safety, maintained a safe, secure, and healthy patient environment; followed prescribed dietary requirements and nutrition standards