Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakelia Dixon

Jackson,Mississippi

Summary

Experienced with process optimization and strategic planning. Utilizes project management skills to enhance operational efficiency. Track record of fostering team collaboration and achieving impactful results.

Overview

20
20
years of professional experience

Work History

Billing Clerk

Kochs Food
04.2023 - 06.2025
  • Processed invoices and billing statements, ensuring accuracy and compliance with company policies.
  • Maintained meticulous records of customer payments and account adjustments to support financial reporting.
  • Collaborated with cross-functional teams to resolve billing discrepancies and improve customer satisfaction.
  • Utilized billing software to streamline invoicing processes, enhancing operational efficiency and reducing errors.
  • Monitored account aging reports, proactively addressing overdue balances to maintain positive cash flow.
  • Conducted regular audits of billing accounts to ensure data integrity and adherence to regulatory standards.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Maintained detailed records of customer payments and billing adjustments.

Daycare Owner/Director

ABC Learning Academy
07.2017 - 12.2022
  • Developed and implemented age-appropriate curriculum enhancing children's developmental skills.
  • Managed daily operations ensuring compliance with state regulations and safety standards.
  • Trained and supervised staff, fostering a collaborative and supportive work environment.
  • Established effective communication channels with parents to discuss child progress and needs.
  • Evaluated staff performance regularly, providing feedback for professional growth and development.
  • Organized community engagement events to promote positive relationships between families and the academy.
  • Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
  • Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
  • Conducted regular staff training sessions to ensure consistent implementation of best practices in early childhood education.
  • Recruited talented educators who shared the daycare''s values of nurturing young minds holistically.
  • Reduced incidences of behavioral issues by establishing clear expectations for conduct within the facility.
  • Researched and integrated educational tools to enhance learning experiences for children in care.

Sales Manager

Ulta Beauty Inc.
06.2016 - 07.2017
  • Developed strategic sales plans to enhance market penetration and customer engagement.
  • Led a high-performing team, fostering a culture of excellence and accountability.
  • Analyzed sales data to identify trends, driving informed decision-making for product promotions.
  • Implemented training programs for staff, improving product knowledge and customer service skills.
  • Established key performance indicators, monitoring progress to ensure alignment with corporate objectives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Store Manager

Love Culture
01.2013 - 06.2016
  • Led daily store operations, ensuring efficient inventory management and compliance with company policies.
  • Trained and mentored staff, fostering a high-performance culture focused on customer service excellence.
  • Analyzed sales data to identify trends and implement strategies that enhanced overall store performance.
  • Developed and executed promotional campaigns, increasing foot traffic and boosting sales revenue.
  • Oversaw hiring processes, creating a diverse team aligned with company values and goals.
  • Implemented training programs that improved employee skills, resulting in higher productivity levels across departments.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Call Center Team Leader

Wellcare Healthcare Plans
08.2010 - 12.2012
  • Led team of agents to enhance customer satisfaction and resolve inquiries efficiently.
  • Implemented quality assurance protocols to improve service delivery and agent performance.
  • Trained and mentored new team members on operational procedures and best practices.
  • Analyzed call metrics to identify trends, driving process improvements and efficiency gains.
  • Developed training materials and conducted workshops to enhance agent skills and knowledge.
  • Maintained accurate records of team metrics and performance data, using insights to drive continuous improvement efforts across the call center operation.
  • Communicated frequently and openly to motivate team members and drive goal achievement.
  • Coached team members regarding call strategy to effectively reach targets and foster customer retention.

Home Health Aide

Care First Home Health Care
06.2007 - 08.2010
  • Provided compassionate care to clients, ensuring comfort and well-being in daily activities.
  • Assisted with personal hygiene tasks, maintaining dignity and respect for clients.
  • Monitored vital signs, documenting changes to inform healthcare professionals of client status.
  • Administered medication and managed treatment plans as directed by healthcare providers.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Improved patient well-being by providing compassionate and attentive personal care.

Cashier

Walmart
08.2005 - 02.2007
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained organized cash register and ensured compliance with cash handling procedures.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate of Science - Medical Billing & Coding

Ultimate Medical Academy
Clearwater, FL
01-2026

Skills

  • Leadership abilities
  • Team leadership
  • Strong customer support skills
  • Invoice processing
  • Customer communication

Timeline

Billing Clerk

Kochs Food
04.2023 - 06.2025

Daycare Owner/Director

ABC Learning Academy
07.2017 - 12.2022

Sales Manager

Ulta Beauty Inc.
06.2016 - 07.2017

Store Manager

Love Culture
01.2013 - 06.2016

Call Center Team Leader

Wellcare Healthcare Plans
08.2010 - 12.2012

Home Health Aide

Care First Home Health Care
06.2007 - 08.2010

Cashier

Walmart
08.2005 - 02.2007

Associate of Science - Medical Billing & Coding

Ultimate Medical Academy

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Shakelia Dixon