Shakelia Willingham
Comer,GA
Summary
Hardworking machine operator well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.
Skilled Machine Operator with background in manufacturing environments. Demonstrated ability to operate, troubleshoot and maintain complex machinery for optimal performance. Strong safety record alongside capability to work effectively in team-oriented settings. Previous roles have resulted in improved production efficiency due to proactive problem-solving skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
2004
2004
years of post-secondary education
Work History
Team Leader
SK Battery America
Commerce , GA
08.2025 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Machine Operator
SK Battery America
Commerce, GA
09.2021 - Current
- Operated machinery to produce battery components efficiently and safely.
- Monitored equipment performance and reported issues to maintenance team promptly.
- Followed safety protocols to ensure a secure working environment for all staff.
- Conducted quality checks on products to maintain high standards of production.
- Maintained cleanliness and organization of the work area throughout shifts.
- Collaborated with team members to meet production schedules consistently.
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Prepared machine for production processes by equipping with required tools and parts.
- Record production information such as quantities produced and materials used on daily logs.
Lead Customer Service Representative
Circle K Stores Inc.
Comer, Georgia
10.2015 - 06.2023
- Supervised daily customer service operations at convenience store locations.
- Trained new staff on customer engagement and service protocols.
- Resolved customer inquiries and complaints promptly and effectively.
- Implemented process improvements to enhance customer satisfaction levels.
- Monitored inventory levels and assisted with restocking as needed.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Monitored team performance and provided feedback for improvement.
- Handled inquiries from customers regarding product information or services offered.
- Maintained up-to-date knowledge of products and services offered by the company.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Warehouse Worker
Caterpillar
Bogart, Georgia
10.2019 - 06.2021
- Collaborated with team members to ensure timely completion of tasks.
- Conducted routine inspections of equipment for safety and maintenance needs.
- Streamlined processes to enhance workflow and reduce delays in operations.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Performed cycle counts to maintain accurate inventory records.
- Maintained accurate inventory records using warehouse management systems.
Education
Madison County High School
Danielsville, GASkills
- Machine operation
- Equipment monitoring
- Quality control
- Safety compliance
- Team collaboration
- Effective communication
- Strong work ethic
- Good communication
- Logistics
- Machinery cleaning
- Workplace safety
- Production preparation
- Computer skills
Timeline
Team Leader
SK Battery America
08.2025 - Current
Machine Operator
SK Battery America
09.2021 - Current
Warehouse Worker
Caterpillar
10.2019 - 06.2021
Lead Customer Service Representative
Circle K Stores Inc.
10.2015 - 06.2023
Madison County High School