Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shakellia Jones

Cochran,US

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Secondary school paraprofessional

Bleckley County Elementary School
01.2024 - 04.2024
  • Supported teachers in managing classroom activities and implementing educational programs for secondary school students.
  • Assisted in the supervision of students during class, lunch, and extracurricular activities to ensure a safe learning environment.
  • Provided one-on-one support to students with special needs or learning challenges, helping them to achieve academic success.
  • Communicated effectively with students, parents, and staff to foster a positive and inclusive school community.

Orthodontic Assistant

Smile Doctors
04.2023 - 10.2023
  • Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
  • Provided patient education regarding oral hygiene and post-treatment care instructions.
  • Maintained sterilization of instruments according to OSHA standards.
  • Organized patient records and kept track of treatment plans.
  • Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
  • Established clean, sterile and welcoming environment for patients.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Kept track of treatment information in patient records.
  • Updated patient records with new data and treatment information.
  • Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
  • Cleaned and maintained equipment after each use in accordance with safety protocols.

Cashier

Walmart Supercenter
04.2021 - 01.2023
  • Helped customers by answering their questions and completing their requests.
  • Efficiently and accurately processed a large number of transactions.
  • Greeted customers with a smile and offered prompt and dedicated assistance.
  • Provided attentive and skilled assistance to all customer needs.
  • Increased sales and customer satisfaction.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Handled customer complaints and took the necessary steps to resolve their problems.
  • Earned customer loyalty by interacting with them in a friendly manner and remembering their orders.
  • Handled point-of-sale transactions such as checks, cash, debit and credit card purchases, and refunds.
  • Provided outstanding customer service to all customers who enter the store.
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.

Shift Manager

Captain Ds
07.2020 - 03.2021
  • Was thorough and professional in my responses to all customer inquiries.
  • Actively sought out opportunities for personal growth and development.
  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Sourced and interviewed candidates for management to assess their suitability and readiness for the position.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Maintained a calm demeanor throughout periods of high volume or unusual events in order to keep the store running smoothly and set a good example for the shift team.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Was in charge of supervising employees and ensuring that food and service quality met company standards.

Education

Secondary Education

Gordon State University
Barnesville, GA
12-2027

High School Diploma -

Bleckley County High School
Cochran, GA
06.2020

Skills

  • Data Entry
  • Client relations strength
  • Strong interpersonal skills
  • Positive and friendly
  • People-oriented
  • Communication
  • Organizational Skills
  • Time Management
  • Problem-Solving
  • One On One Student Reading
  • Effective communication
  • Active listening
  • Customer service

Accomplishments

  • Completed the Paraprofessional GACE
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Secondary school paraprofessional

Bleckley County Elementary School
01.2024 - 04.2024

Orthodontic Assistant

Smile Doctors
04.2023 - 10.2023

Cashier

Walmart Supercenter
04.2021 - 01.2023

Shift Manager

Captain Ds
07.2020 - 03.2021

Secondary Education

Gordon State University

High School Diploma -

Bleckley County High School

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