Shakema Bell
Newark,NJ
Summary
Experienced business professional in corporate environments with strong organization and multitasking skills. Focused on contributing to a business to help make a difference and assist in utilizing my experience in a challenging environment. Reliable with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
17
17
years of professional experience
Work History
Administrative Coord./ Asst. to Medical Director
Rutgers, The State University of New Jersey
09.2019 - Current
- Assistant to medical director of IDP department, provides support for management team, maintains calendars, coordinates meetings, provides administrative support, submits expense vouchers, orders supplies, develops spreadsheets and reports, serves as liaison between departments.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted colleagues satisfaction by promptly addressing inquiries and resolving issues professionally.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
- Improved data management by creating comprehensive databases for easier access to critical information.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Served as corporate liaison for finance, IT, and marketing departments.
- Increased efficiency by implementing new processes and providing administrative support to management.
Interim Administrative Analyst for the Chair's Office
Rutgers, The State University of New Jersey
01.2019 - 01.2019
- Performs administrative functions for the Department Chair and others, staffs front desk, coordinates document flow, assists with projects, maintains supplies, schedules candidate interviews.
- Managed multiple projects simultaneously, ensuring timely completion and quality outcomes.
- Coordinated logistics for company events and meetings, ensuring seamless execution of all arrangements.
- Supported management decisions with comprehensive data analysis and reporting.
- Provided multifaceted project development support.
- Supported departmental communication and training program development and implementation.
- Maintained accurate inventory of institution property, equipment and operational supplies.
Executive Assistant to Director of Schools/& Principal of Lower School
University Heights Charter School
01.2018 - 01.2018
- Forwarded daily itinerary, corresponded information, scheduled meetings, assisted with confidential matters.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Volunteered to help with special projects of varying degrees of complexity.
Program Coordinator of the Behavioral Health Programs
Youth Advocate Program, Inc.
01.2010 - 01.2018
- Assisted with hiring staff, organized marketing materials, collaborated on program outcomes, managed staff, distributed information, managed interns.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
- Developed comprehensive training materials for volunteers, elevating quality of program delivery.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Improved team collaboration with establishment of regular coordination meetings and updates.
- Oversaw staff schedules and assignments to handle programming demands.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Administrative Assistant
Platinum Funding Group, LLC
01.2008 - 01.2009
- Provided administrative support for CEO, maintained confidential information, assisted clientele, updated data, assisted legal counsel, organized office functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Bachelor Degree - Leadership & Management with a Concentration in Marketing, Public Relations & Communications
New York University
New York, NYAssociate Degree - Business Administration
Essex County College
Newark, NJ01.2013
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Data Entry
- Workload Management
- Administrative duties
- Support Services
- Schedule and calendar management
- Schedule Coordination
- Microsoft Office Suite
- Project Coordination
Professionalspecialties
- Corporate
- Customer Service
- Non-Profit
- Certified MOUS Accounts Payable
- Shorthand Accounts Receivable
- Customer Service Brand Development
- Medical Coding Assist Executive Team
- Medical Billing Group Sessions
Timeline
Administrative Coord./ Asst. to Medical Director
Rutgers, The State University of New Jersey
09.2019 - Current
Interim Administrative Analyst for the Chair's Office
Rutgers, The State University of New Jersey
01.2019 - 01.2019
Executive Assistant to Director of Schools/& Principal of Lower School
University Heights Charter School
01.2018 - 01.2018
Program Coordinator of the Behavioral Health Programs
Youth Advocate Program, Inc.
01.2010 - 01.2018
Administrative Assistant
Platinum Funding Group, LLC
01.2008 - 01.2009
Bachelor Degree - Leadership & Management with a Concentration in Marketing, Public Relations & Communications
New York University
Associate Degree - Business Administration
Essex County College
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