Shakemia Green
Mcdonough,GA
Summary
Motivated leader with strong planning talents seeking a new environment for growth. Demonstrated hard-working, consistent, dependable, energetic, honest, and goal-oriented. Highly professional and results-focused with excellent problem-solving and decision-making skills. Successful in overseeing all areas of operations. Eager to learn and grow professionally in a more challenging role. Strong work ethic and excellent organizational skills. Excited to join a successful team for a new challenge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader
Chipotle Restaurant
09.2024 - Current
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Manager
Wendy’s
04.2022 - Current
- Maintained composure and professionalism in high-pressure situations.
- Oversaw daily activities, ensuring smooth team operations.
- Performed comprehensive start and end-of-shift procedures to ensure smooth business operations.
- Ensured business maintained optimal performance by tackling inventory waste and theft issues.
- Deposited restaurant's earnings securely in the safe.
- Maintained food storage and preparation equipment for optimal safety.
- Replenished supplies and maintained cleanliness of service stations.
Shift Leader
RaceTrac
05.2023 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Facilitated sales of services and goods.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Assisted in maintaining back room operations by unloading deliveries.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Delivered exemplary customer service and warmly greeted guests.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
General Warehouse Associate
Amazon
08.2023 - 06.2024
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated RF scanners to track merchandise and verify contents of containers.
- Consistently lifted materials weighing as much as Number pounds.
- Performed general housekeeping and cleaning tasks.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Tracked production and quality control systems to proactively identify deficiencies.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed safety protocols to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
Shift Manager
Popeyes
03.2017 - 03.2022
- Provided comprehensive guidance to enhance employee performance.
- Uphold company standards and compliance requirements for operations and cleanliness of all areas
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Resolved operational inefficiencies by identifying and mitigating issues like inventory waste and theft.
- Balanced cash drawers and addressed discrepancies in daily earnings reports.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled consistently in all store positions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured accuracy of financial records by reconciling cash and card transactions.
Cashier
Walmart
04.2020 - 09.2020
- Provided detailed responses to customer inquiries.
- Enhanced transaction efficiency by accurately scanning customer purchases.
- Provided assistance in locating and pricing merchandise.
- Provided a warm welcome to customers arriving at the checkout counter.
- Collaborated with front-end team to enhance customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Maintained cleanliness by wiping down work areas.
- Ensured proper wrapping and bagging of items to minimize merchandise damage.
- Handled sales transactions promptly to maintain an efficient checkout process.
- Processed cash, credit, debit and voucher program payments effectively.
- Verified eligibility of customers to purchase age-restricted products.
- Inspected items for damage and obtained replacements for customers
- Handled customer transactions accurately and returned correct change.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained customer satisfaction and issued receipts.
Cashier / Line Server
Piccadilly’s Restaurant
03.2018 - 11.2019
- Worked passionately in customer services in the restaurant
- Ensured complete task fulfillment by shift end.
- Delivered prompt assistance to address customer needs.
- Maintained cleanliness and organization throughout the store to prepare for morning shifts.
- Welcomed customers promptly upon their entry.
- Guided team members on procedures for operating registers, managing inventory and assisting customers.
- Executed payment transactions with speed and accuracy.
- Maintained comprehensive physical and digital payment records efficiently.
- Maintained customer satisfaction by efficiently restocking drink supplies and condiments as needed.
- Handled wrapping and bagging tasks with precision to prevent breakage.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Waitress
Waffle House
07.2016 - 03.2017
- Maintained excellent tip earnings through consistent service quality.
- Maintained customer satisfaction through timely delivery of hot and fresh dishes.
- Ensured proper organization and cleanliness before shift transitions.
- Calculated charges, issued table checks and collected payments from customers
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Resolved concerns and complaints promptly to enhance service quality.
- Implemented safe food handling procedures to ensure customer protection.
- Initiated customer engagement by promptly attending to drink requests at the beginning of their dining experience.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Washed dishes using a three-compartment sink with detergent, rinse solution and sanitizing chemicals.
- Maintained frequent communication with kitchen team to ensure timely updates on stock availability and service delays.
- Handled incoming calls with professionalism, efficiently confirming and documenting reservations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Eagle’s Landing High School
McDonough, GA05.2018
Skills
- Ability to learn Fast
- Time management
- Ability to Work Under Pressure
- Decision Making
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Teamwork
- Creativity
- Ability to work at a fast pace
- Cashier
- Training and mentoring
- Opening and closing procedures
- Team building
- Team management
- Customer service
- Problem resolution
- Relationship development
- Communications
- Active listener
- Computer skills
- Empathy
- Flexibility
- Collaboration
- Team motivation
- Positive attitude
- Role modeling
- Rules enforcement
Certification
Certified SafeServe in Food Handler
Activities And Hobbies
- Writing
- Sports (Basketball)
- I volunteer at churches.
- I volunteer to feed the homeless.
- I volunteer to work at University of Georgia working at the concession stand.
- Involved in church activities.
- ROTC Navy activities.
- Babysitting children at churches, volunteers at daycare, and watching siblings (7 years).
Timeline
Shift Leader
Chipotle Restaurant
09.2024 - Current
General Warehouse Associate
Amazon
08.2023 - 06.2024
Shift Leader
RaceTrac
05.2023 - 07.2024
Shift Manager
Wendy’s
04.2022 - Current
Cashier
Walmart
04.2020 - 09.2020
Cashier / Line Server
Piccadilly’s Restaurant
03.2018 - 11.2019
Shift Manager
Popeyes
03.2017 - 03.2022
Waitress
Waffle House
07.2016 - 03.2017
High School Diploma -
Eagle’s Landing High School
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