Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
SHAKEMIA MONROE

SHAKEMIA MONROE

Quality Assurance Specialist
Charlotte,NC

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. Committed to paying impeccable attention to reviews and auditing procedures. Skilled in Quality Assurance, Human Resources, Workday HCM, Accounting and Compensation. Advanced into several roles across multiple departments: Accounts Payable Specialist, HR Coordinator and Workday Recruitment Specialist. A demonstrated history of working in human resource industry. Exceptional communication and organizational skills with much success in prioritization and multitasking.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Quality Assurance HR Specialist

Walmart
07.2020 - Current
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Analyzed quality and performance data to support operational decision-making.
  • Monitored product standards and quality-control programs.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.

HR Coordinator

Walmart
05.2018 - 07.2020
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Conducted new employee onboarding.
  • Recruited top talent to maximize profitability.

Accounts Payable Specialist

Walmart
03.2016 - 04.2018
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Processed over 50 invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.

Teller

Brinks Incorporated
01.2015 - 03.2016
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Completed data entry for all currency transactions.
  • Processed, verified and tracked transactions

Customer Relations Analyst

Iqor Holdings US
03.2012 - 01.2015
  • Gathered and validated all required customer information for tracking purposes
  • Conducted research, identified solutions and responded to customers within outlined service level agreements.
  • Managed over 60 customer calls effectively and efficiently in complex, fast-paced and challenging contact center environment.
  • Accurately documented, researched and resolved customer issues
  • Escalated unresolved customer grievances to designated departments for further investigation
  • Maintained, tracked and trended data for monthly reporting.
  • Participated in activities designed to improve customer satisfaction and business performance.
  • Conducted research, identified solutions and responded to customers within outlined service level agreements

Education

Associates - Paralegal Studies

Everest University
Orlando, FL
2013

Skills

  • Analytical Skills
  • Quality Assurance
  • Visual Design
  • Leadership
  • Continuous Improvement
  • Root Cause Analysis
  • Microsoft Office Suite Expertise
  • Customer Relations
  • Process Optimization
  • Workday HCM
  • ServiceNow
  • Innovative Solutions

Certification

  • Certified SAFe Scrum Master

Timeline

Quality Assurance HR Specialist

Walmart
07.2020 - Current

HR Coordinator

Walmart
05.2018 - 07.2020

Accounts Payable Specialist

Walmart
03.2016 - 04.2018

Teller

Brinks Incorporated
01.2015 - 03.2016

Customer Relations Analyst

Iqor Holdings US
03.2012 - 01.2015

Associates - Paralegal Studies

Everest University

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SHAKEMIA MONROEQuality Assurance Specialist