SHAKENA WILLIAMS
Newark,NJ
Summary
Current full-time college student at Rutgers-Newark, who is goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Responsible, passionate, and motivated, with a drive for excellence. Offering superb customer service, proficiency, and strive to exceeding all goals. Able to learn new task quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
7
7
years of professional experience
Work History
STUDENT INTERN
Newark Emergency Services For Families
Newark, NJ, USA
06.2022 - 06.2023
- Direct calls to appropriate staff members for further assistance
- Worked closely with management to prioritize business and information needs
- Copied and faxed important documents for personnel and organized files in appropriate locations
- Assisted families in using and learning about society resources
- Provided information and referred individuals to public and private agencies and community services for assistance
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Sort and file records of office activities, business transactions and other activities
- Conducted intake interviews with potential clients, utilizing effective questioning techniques to gain a clear understanding of their situation
- Assisted in providing meals to homeless individuals, demonstrating strong interpersonal skills and sensitivity to their needs
- Provided emotional support to clients during difficult times, offering advice and guidance as needed
- Helped emergency shelter residents and victims within community by providing resources, information and referrals
- Received, sorted and prepared food donations for distribution
- Organized food drives and special events to aid homeless community members
- Distributed physical and monetary gifts to needy populations during holiday season
CASHIER
nuts.com
Newark, NJ, USA
06.2018 - 03.2022
- Greeted and informed customers of products, fostering positive store experiences
- Enforced store safety and cleanliness standards, reducing hazards
- Leveraged POS system to perform purchase transactions for team members and customers
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Provided efficient and courteous service to customers
- Resolved and de-escalated issues to address customer concerns
- Attended training to refresh on current procedures and learn process improvements
- Counted cash drawers at beginning of shifts to verify correct amounts
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Supervised others and provided on-the-job training
- Provided product information and resolved concerns to assist customers
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
SALES ASSOCIATE
Target
Linden, NJ, USA
03.2016 - 05.2018
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Performed cleaning tasks, keeping store neat and organized
- Used product knowledge for handling objections
- Followed checklist to complete retail store opening and closing activities
- Introduced promotions and sale opportunities, enticing customers
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Operated cash register and POS to process sales transactions and handle payments
- Trained new employees on company policies and strong sales techniques
- Sorted, labeled and dated merchandise to prevent expirations and product losses
- Maintained knowledge of company policies and procedures to promote productivity and safety
- Stocked shelves according to planograms and faced merchandise for visibility
Education
BACHELOR OF ARTS - SOCIAL WORK CANDIDATE
Rutgers, The State University of New Jersey
Newark, NJASSOCIATE OF APPLIED SCIENCE - HUMAN AND SOCIAL SERVICES
Essex County College
Newark, NJHIGH SCHOOL DIPLOMA -
East Orange Campus High School
East Orange, NJSkills
- Customer Service
- Strong Work Ethic
- Multitasking
- Productivity and Efficiency
- Verbal and written communication
- Maintaining Client Records
- Active Listening
- Relationship Building
- Client Intakes
- Case management
- Mental health support
- Community outreach
Timeline
STUDENT INTERN
Newark Emergency Services For Families
06.2022 - 06.2023
CASHIER
nuts.com
06.2018 - 03.2022
SALES ASSOCIATE
Target
03.2016 - 05.2018
ASSOCIATE OF APPLIED SCIENCE - HUMAN AND SOCIAL SERVICES
Essex County College
HIGH SCHOOL DIPLOMA -
East Orange Campus High School
BACHELOR OF ARTS - SOCIAL WORK CANDIDATE
Rutgers, The State University of New Jersey