SHAKENA WILLIAMS
Newark,NJ
Summary
College graduate from Rutgers-Newark. Paused employment to prioritize family responsibilities while completing college coursework. Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Responsible, passionate, and motivated, with a drive for excellence. Offering superb customer service, proficiency, and strive to exceeding all goals. Able to learn new task quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
7
7
years of professional experience
Work History
STUDENT INTERN
Newark Emergency Services For Families
Newark, NJ, USA
06.2022 - 06.2023
- Assisted in coordinating resources for families in crisis.
- Supported case management processes by maintaining accurate client records and documentation.
- Collaborated with team members to develop outreach materials, increasing community awareness of services offered.
- Conducted assessments to identify family needs, informing tailored intervention strategies for diverse populations.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Sorted and organized files, spreadsheets, and reports.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Coordinated meal distribution for residents, ensuring timely service.
- Collaborated with local organizations to secure donations of food, clothing, and other essential items.
CASHIER
nuts.com
Newark, NJ, USA
06.2018 - 03.2022
- Greeted and informed customers of products, fostering positive store experiences.
- Enforced store safety and cleanliness standards, reducing hazards.
- Leveraged POS system to perform purchase transactions for team members and customers.
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Provided efficient and courteous service to customers.
- Resolved and de-escalated issues to address customer concerns.
- Attended training to refresh on current procedures and learn process improvements.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Supervised others and provided on-the-job training.
- Provided product information and resolved concerns to assist customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
SALES ASSOCIATE
Target
Linden, NJ, USA
03.2016 - 05.2018
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Performed cleaning tasks, keeping store neat and organized.
- Used product knowledge for handling objections.
- Followed checklist to complete retail store opening and closing activities.
- Introduced promotions and sale opportunities, enticing customers.
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to process sales transactions and handle payments.
- Trained new employees on company policies and strong sales techniques.
Education
Associate of Applied Science - Human and Social Services
Essex County College
Newark, NJBachelor of Science - Sociology, Minor in Psychology
Rutgers, The State University of New Jersey
Newark, NJ05.2026
Skills
- Customer Service
- Strong Work Ethic
- Multitasking
- Productivity and Efficiency
- Verbal and written communication
- Maintaining Client Records
- Active Listening
- Relationship Building
- Client Intakes
- Case management
- Mental health support
- Community outreach
Timeline
STUDENT INTERN
Newark Emergency Services For Families
06.2022 - 06.2023
CASHIER
nuts.com
06.2018 - 03.2022
SALES ASSOCIATE
Target
03.2016 - 05.2018
Associate of Applied Science - Human and Social Services
Essex County College
Bachelor of Science - Sociology, Minor in Psychology
Rutgers, The State University of New Jersey