Shakendra Young
Mableton,GA
Summary
Proactive and goal-oriented professional with excellent time management, analytical, communication, and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Childcare Monitoring Specialist
Public Consulting Group
07.2017 - 04.2023
- Received award for the most customer surveys received and most reports/referrals approved in 2020 in addition to praise from child care providers
- Received recognition in company newsletter for coordinating volunteer initiative at Lake of the Ozarks, which involved cleaning up Kids' Harbor Child Advocacy Center
- Strategized methods to boost team engagement and action-oriented employee mindset by leading team meetings that prioritize employee recognition, introducing motivational icebreaker activities and initiating conversations within Microsoft Teams
- Built relationships with local agencies to identify resources to support quality childcare
- Delivered hands-on training to all specialists by teaching them how to complete reports, organize information within their field notebooks and complete inspections, which aided them in maintaining a streamlined and organized process while building personal and intentional relationships with providers
- Inspected existing and proposed providers' compliance with state and federal laws and regulations for the Missouri Department of Elementary and Secondary Education (DESE)
- Investigated complaints alleging childcare compliance violations and provided a written disposition of the findings
- Developed corrective action plans with providers to address compliance violations, provided technical assistance encouraging them to participate in services provided by DESE Office of Childhood approved resources, and followed up with them to determine compliance standard, resulting in providers' ability to sustain business and provide quality care
Sales Associate
Casey's General Store
08.2015 - 04.2017
- Cheerfully greeted all guests in efforts to create a welcoming store environment
- Ensured the store was stocked with merchandise, clean and organized
- Operated kitchen equipment to prepare various food items
- Operated point of sale (POS) system by collecting cash payments, processing credit card transactions, processing coupons and reward cards and maintaining accurate records of all transactions
- Assisted customers with selecting the most appropriate fuel for their vehicles
Legal Assistant
Ricci-Law-Group
05.2011 - 08.2016
- Kept cases organized by organizing files, monitoring calendars, meeting deadlines, documenting actions, inputting information into file databases and case management software and confirming case status with attorneys
- Completed various tasks to build case, including scheduling depositions, preparing summonses and subpoenas, drafting complaints, preparing and filing discovery requests, preparing responses to opposing counsel, and forming status reports
- Enhanced trial proceedings by organizing evidence, preparing exhibits, scheduling witnesses, and taking detailed courtroom notes for reflection and review, which allowed attorney to be more well-equipped and prepared for trial
Education
MASTER OF PUBLIC ADMINISTRATION - NONPROFIT MANAGEMENT
ARKANSAS STATE UNIVERSITY
Jonesboro, AR05.2020
Bachelor of Science - LEGAL STUDIES
CULVER-STOCKTON COLLEGE
Canton, MO05.2017
Skills
- CLIENT MANAGEMENT
- CUSTOMER SERVICE
- DATA MANAGEMENT
- EMPLOYEE EXPERIENCE & RETENTION
- EMPLOYEE TRAINING
- ETHICS & CONFIDENTIALITY
- INVENTORY MANAGEMENT
- ADMINISTRATOR LEADERSHIP
- FINANCIAL MANAGEMENT
- NONPROFIT MANAGEMENT
- NONPROFIT MARKETING
- POLICY RESEARCH
Timeline
Childcare Monitoring Specialist
Public Consulting Group
07.2017 - 04.2023
Sales Associate
Casey's General Store
08.2015 - 04.2017
Legal Assistant
Ricci-Law-Group
05.2011 - 08.2016
MASTER OF PUBLIC ADMINISTRATION - NONPROFIT MANAGEMENT
ARKANSAS STATE UNIVERSITY
Bachelor of Science - LEGAL STUDIES
CULVER-STOCKTON COLLEGE
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