Summary
Overview
Work History
Education
Skills
References
Timeline
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Shakendre' Mayotte

Chattanooga,TN

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in a wide range of software applications. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Teammate Support Specialist

CapStar Bank
03.2021 - Current
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with teammates.
  • Improved teammate satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Performed annual Cash Audits and Risk Assessments
  • Performed training via Microsoft Teams and in person
  • Ensured all branches were in balance daily
  • Answered calls and responded to emails from Teammates in a timely manner

Relationship Banker

CapStar Bank
01.2020 - 03.2021
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Teller Supervisor

CapStar Bank
09.2005 - 01.2020
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Provided staff for other branches as needed
  • Managed Saturday schedules for branch tellers
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Performed annual branch cash audits for all branches and quarterly cash audits for home branch.
  • Greeted clients in a timely manner. Assisted customers with account opening, deposits, withdrawals, loan payments and check cashing.
  • Resolved any customer account discrepancies or any customer service issues.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.

Store Manager

Money Mart Financial Services
10.1997 - 08.2005
  • Supervising a staff of 5
  • Opening Brinks' shipment
  • Sending out cash and check deposits
  • Making a weekly staff schedule
  • Handling large cash transactions
  • Using computer programs from Excel and Word
  • Reading and responding to corporate e-mails
  • Balancing cash drawer and safe at the end of the day
  • Cashing checks
  • Sending and receiving Western Union
  • Processing Cash til Payday Loans
  • Providing excellent customer service

Tax and Insurance Clerk

Bank of New Orleans
08.2000 - 10.2001
  • Paying homeowners and flood insurance escrow customers
  • Calculating early loan payoffs
  • Servicing Customers in a professional manner
  • Responded to inquiries from callers seeking information.
  • Processed and recorded new policies and claims.
  • Facilitated smooth communication between underwriters, agents, and customers for better understanding of policy requirements.
  • Enhanced overall customer experience through prompt issue resolution improving company reputation.

Bank Teller

Bank Of New Orleans
07.1999 - 08.2000
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Crew Member

Highland Coffees
09.1995 - 05.1997
  • Serving customers.
  • Worked front counter
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew Member

Rally's Restaurant
12.1994 - 10.1997
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Some College (No Degree) - Business Management

Louisiana State University
Baton Rouge, LA

High School Diploma -

John McDonogh High School
New Orleans, LA
05.1995

Skills

  • Remote Support
  • Support Services
  • Customer Relationship Management
  • Training and coaching
  • Recordkeeping skills
  • Technical assistance
  • Empathy and patience
  • Teamwork and Collaboration
  • Problem-Solving

References

Available upon request

Timeline

Teammate Support Specialist

CapStar Bank
03.2021 - Current

Relationship Banker

CapStar Bank
01.2020 - 03.2021

Teller Supervisor

CapStar Bank
09.2005 - 01.2020

Tax and Insurance Clerk

Bank of New Orleans
08.2000 - 10.2001

Bank Teller

Bank Of New Orleans
07.1999 - 08.2000

Store Manager

Money Mart Financial Services
10.1997 - 08.2005

Crew Member

Highland Coffees
09.1995 - 05.1997

Crew Member

Rally's Restaurant
12.1994 - 10.1997

Some College (No Degree) - Business Management

Louisiana State University

High School Diploma -

John McDonogh High School

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Shakendre' Mayotte