Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shakendre' Mayotte

Chattanooga,TN

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in a wide range of software applications. Self-motivated and attentive with good interpersonal and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

30
30
years of professional experience

Work History

Banking Center Manager

Old National Bank
Chattanooga, TN
07.2024 - Current
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Managed staff scheduling, hiring and training processes.

Teammate Support Specialist

CapStar Bank/Old National Bank
Cleveland, TN
03.2021 - 07.2024
  • Liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Optimize internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Manage high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with teammates.
  • Conducted annual cash audits and risk assessments.
  • Conducted new hire onboarding training via Microsoft Teams, as well as in person.
  • Ensure all branch cash is in balance daily.

Relationship Banker

Athens Federal Community Bank/CapStar Bank
Athens, TN
01.2020 - 03.2021
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally.
  • Strengthened client relationships by providing personalized banking solutions, and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Teller Supervisor

Athens Federal Community Bank
Athens, TN
09.2005 - 01.2020
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Provided staff for other branches as needed, as well as managed Saturday schedules.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Maintained a strong knowledge of bank products, services, procedures, and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Conducted annual branch cash audits for all branches, and quarterly cash audits for the home branch.
  • Greeted clients in a timely manner. Assisted customers with account opening, deposits, withdrawals, loan payments and check cashing.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Assisted in recruiting new tellers, conducting interviews, and making hiring recommendations based on candidate qualifications.

Store Manager

Money Mart Financial Services
New Orleans, LA
10.1997 - 08.2005
  • Supervised a staff of five employees.
  • Opened Brinks' weekly cash shipments.
  • I made the weekly staff schedule.
  • Handled large cash transactions.
  • Sent and received Western Union transactions, and cashed checks.
  • Processed cash till payday loans.
  • Provided excellent customer service.

Tax and Insurance Clerk

Bank of New Orleans
Metairie, LA
08.2000 - 10.2001
  • Paid homeowners and flood insurance escrow customers.
  • Calculated early loan payoffs.
  • Serviced customers in a professional manner.
  • Responded to inquiries from callers seeking information.
  • Processed and recorded new policies and claims.
  • Facilitated smooth communication between underwriters, agents, and customers for a better understanding of policy requirements.
  • Enhanced the overall customer experience through prompt issue resolution, improving the company's reputation.

Bank Teller

Bank Of New Orleans
Metairie, LA
07.1999 - 08.2000
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Crew Member

Rally's Restaurant
New Orleans, LA
12.1994 - 10.1997
  • Worked front counter, drive-thru and other areas
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously, without compromising quality or efficiency.
  • Worked well with teammates, and accepted coaching from the management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly, efficient service at the register.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Kept the food preparation area, equipment, and utensils clean and sanitary.

Crew Member

Highland Coffees
Baton Rouge, LA
09.1995 - 05.1997
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously, without compromising quality or efficiency.
  • Worked well with teammates, and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Provided excellent customer service by greeting customers, and meeting quality expectations.

Education

High School Diploma -

John McDonogh High School
New Orleans, LA
05.1995

Some College - Business Management

Louisiana State University
Baton Rouge, LA

Skills

  • Remote support
  • Recordkeeping skills
  • Work delegation
  • Team coaching
  • Banking operations
  • Audit preparation
  • Relationship management
  • Branch administration

References

  • Allen Carter

Owner, Athens Insurance

865-310-2113

acarter@athensins.com

  • Fred Burke

Owner, Downtown Square Investments

423-506-5912

fred@downtownsq.com

  • Robert L. Harris

Retired Business Owner

606-273-0147

bharris7827@bellsouth.net

Timeline

Banking Center Manager

Old National Bank
07.2024 - Current

Teammate Support Specialist

CapStar Bank/Old National Bank
03.2021 - 07.2024

Relationship Banker

Athens Federal Community Bank/CapStar Bank
01.2020 - 03.2021

Teller Supervisor

Athens Federal Community Bank
09.2005 - 01.2020

Tax and Insurance Clerk

Bank of New Orleans
08.2000 - 10.2001

Bank Teller

Bank Of New Orleans
07.1999 - 08.2000

Store Manager

Money Mart Financial Services
10.1997 - 08.2005

Crew Member

Highland Coffees
09.1995 - 05.1997

Crew Member

Rally's Restaurant
12.1994 - 10.1997

High School Diploma -

John McDonogh High School

Some College - Business Management

Louisiana State University

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Shakendre' Mayotte