Shakera Bankhead
Katy,TX
Summary
Dedicated and driven job seeker, Shakera Bankhead, known for strong organizational skills and unwavering work ethic. Passionate about excellence, eagerly seeking an entry-level position in Job Title. Goal is to contribute to team success and help achieve company objectives. Ready to bring enthusiasm and determination to make a positive impact, excited to embark on this new professional journey.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Services
New Hampshire Department of Health & Human Services (NHDHHS)
01.2024 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Acted as mandatory reporter of abuse.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Managed caseload efficiently prioritizing tasks according to urgency and client needs.
Customer Service Representative - Remote Call Center
Delta Faucet Company
06.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant/Receptionist
City of Indianapolis & Marion County
09.2019 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Administrative Assistant/Receptionist
The Patel Law Group LLC
08.2017 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Sales Representative/Customer Service
TJ Maxx
06.2015 - 08.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
High school diploma -
North Central High School
Indianapolis, IN05.2019
Skills
- Computer Skills (6 years)
- Customer Service (7 years)
- Public Relations (4 years)
- Leadership (5 years)
- Problem-solving (6 years)
- Time Management (5 years)
- Call Center (2 years)
- Desktop administration (5 years)
- Technical Support (2 years)
- Documentation review (4 years)
- Data entry
- Organizational skills (4 years)
- Multitasking Skills (6 years)
- Sales (7 years)
- Help desk
- Outbound sales
- Account management
- Network support
- Telemarketing
- Upselling
- Project management
- Computer networking
- Cold calling
- QuickBooks (5 years)
- Security (7 years)
- Troubleshooting
- Desktop Support
- Network Administration
- Active Directory
- Microsoft Windows
- Operating Systems
- System Administration
Certification
- Driver's License, 12/01/20, 06/01/28
- Good Remote Environment, 2020
- CPR Certification
- Food Handler Certification
Assessments
- Attention to detail, Proficient, 08/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 04/01/23, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 04/01/23, Responding to customer situations with sensitivity
- Work motivation, Proficient, 08/01/22, Level of motivation and discipline applied toward work
- Administrative assistant/receptionist, Proficient, 06/01/22, Using basic scheduling and organizational skills in an office setting
- Basic computer skills, Proficient, 04/01/23, Performing basic computer operations and troubleshooting common problems
- Work style: Reliability, Proficient, 04/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Sales skills, Proficient, 01/01/21, Influencing and negotiating with customers
Timeline
Human Services
New Hampshire Department of Health & Human Services (NHDHHS)
01.2024 - Current
Customer Service Representative - Remote Call Center
Delta Faucet Company
06.2021 - 01.2024
Administrative Assistant/Receptionist
City of Indianapolis & Marion County
09.2019 - 05.2021
Administrative Assistant/Receptionist
The Patel Law Group LLC
08.2017 - 09.2019
Sales Representative/Customer Service
TJ Maxx
06.2015 - 08.2017
High school diploma -
North Central High School
Similar Profiles
Beth Nicole Douglas PerrineBeth Nicole Douglas Perrine
Office Senior Advisor, Office of Civil Rights at U.S. Department of Health and Human Services, Health Resources and Services AdministrationOffice Senior Advisor, Office of Civil Rights at U.S. Department of Health and Human Services, Health Resources and Services Administration
HEATHER LIVINGSTONHEATHER LIVINGSTON
Medical Support Assistant/Purchased Referred Care Technician at Department of Health and Human Services/Indian Health ServicesMedical Support Assistant/Purchased Referred Care Technician at Department of Health and Human Services/Indian Health Services
Carolyn HoldenCarolyn Holden
Management Analyst at Department of Health & Human Services (HHS) - Office of the National Coordinator for Health Information Technology (ONC)Management Analyst at Department of Health & Human Services (HHS) - Office of the National Coordinator for Health Information Technology (ONC)
Israel MunguiaIsrael Munguia
Station Commander at US ArmyStation Commander at US Army
Ariel JonesAriel Jones
Senior Patient Care Advocate at Express ScriptsSenior Patient Care Advocate at Express Scripts