Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Shakera Blair

Phoenix,AZ

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

3
3
years of professional experience

Work History

Ambassador

Alclear LLC
Phoenix, AZ
04.2023 - Current
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Created attractive visual displays for new products and current promotions.
  • Described and demonstrated product functions, features and benefits in line with product literature.
  • Increased sales by attending local events and educating customers on offered services.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Impacted sales results by developing, supporting and executing direct marketing strategies.

Customer Service Representative

VXI Global Solutions LLC
Kingston, Jamaica
10.2022 - 02.2023
  • Made outbound calls to obtain account information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Sales Representative

Allconnect Inc,Sales Center
Kingston, Jamaica
11.2021 - 09.2022
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed key customer relationships to increase sales.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Monitored customer order process and addressed customer issues.
  • Recommended merchandise to customers based on needs and preferences.
  • Placed special orders or called other stores to find desired items.
  • Greeted customers to determine wants or needs.

Education

High School Diploma -

Vere Technical High School
Clarendon, Jamaica
06-2020

Skills

  • Product Knowledge
  • Social Media Management
  • Customer Education
  • Customer Engagement
  • Brand Awareness
  • Business Development
  • Problem-Solving
  • Product Recommendations
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Information Security
  • Complaint resolution
  • Upselling and cross-selling
  • Customer Service
  • Product Promotion
  • Order Processing
  • Credit card payment processing
  • Problem-solving abilities
  • Shipping and receiving understanding

Affiliations

  • i enjoy reding and playing puzzle games
  • Listening to music
  • garment construction

Timeline

Ambassador

Alclear LLC
04.2023 - Current

Customer Service Representative

VXI Global Solutions LLC
10.2022 - 02.2023

Sales Representative

Allconnect Inc,Sales Center
11.2021 - 09.2022

High School Diploma -

Vere Technical High School

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Shakera Blair