Shakera Blondell
Atlanta,GA
Summary
High performance, results-oriented Project Manager with more than 7 years of revenue generation, account management, and client service experience in fast paced B2B and B2C environments in leading retail organizations. Consistently recognized for selling strategic solutions including cable and fiber-based internet and phone services, cloud services, mobile devices, mobile based business applications, SEM, and VOIP products; successfully developing new business relationships and expanding existing ones; improving customer experiences; exceeding sales targets; and effectively recruiting, training, and leading a front-line sales tea
m.
Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management and team-building abilities. Bringing 10 years of experience assessing training needs and conceptualizing training materials.
Overview
12
12
years of professional experience
Work History
Trainer and Recruiter
Gaston Telecommunications AT&T AR
Atlanta
11.2022 - Current
- Recruit, train, coach and develop sales staff on all aspects of sales for 10 stores
- Actively manage and motivate sales team every single day to ensure sales quotas are being met or exceeded
- Provide effective performance feedback to all staff and set time frame for achievement
- Consistently find ways to increase employee and location productivity and drive sales
- Maintain appropriate level of staffing at location by recruiting, selecting, orienting, and training employees
- Ensure availability of merchandise by maintaining inventory levels
- Market merchandise by adhering to advertising, sales promotion, and display plans
- Secure merchandise and protect employees by adhering to security standards
- Contribute to team effort by accomplishing related results as required
- Handle scheduling of staff at location to ensure appropriate shift coverage
- Handle all intensified customer service issues with professionalism
- Execute daily operational procedures with efficiency, diligence, and integrity
- Communicate, execute, and implement policies and procedures
- Stores ranked number 1 and 2 month over month.
Senior Account Manager
Spectrum VoIP, Inc
Atlanta
07.2021 - 10.2022
- Prospecting, cold calling, canvassing, and leveraging my territory and network to gather leads and generate business
- Consult with small business owners in person to understand pain points and build a customized solution to fit their needs
- Service and grow existing account base by planning and organizing daily, weekly, and monthly work schedule
- Develop new customers by researching market segments, identifying target customers, and cultivating new relationships
- Keep management informed by submitting activity reports, such as daily call logs, and weekly work plans
- Leveraging our CRM platform
- Monitor competition by gathering current marketplace information on pricing, products, delivery schedules, and overall trends
- Negotiate new account and existing account contract/purchase order renewals.
Project Manager
Tek Systems (Client T-mobile)
Atlanta
11.2021 - 07.2022
- Lead the migration for large and/or complex projects using Agile, and waterfall project management methodologies, across 45 business and government accounts
- Review and present detailed account assessments
- Develop the strategy for a successful migration to the New T-Mobile
- Identify, manage, and prioritize migration risks
- Plan and coordinate the work of the Migration Team
- Create customer-facing presentation with migration recommendations and present to customer
- Communicate major milestones
- Drive migration activities to meet budget and timelines for stakeholders
- Initiate continuous process improvements
- Using Power BI, Salesforce and Sharepoint track information and success.
LOGISTICS SUPERVISOR
Bloomingdale's
Atlanta
11.2020 - 07.2021
- Supervise the daily operation and order of the fulfillment team
- Distribute and monitor the workload of 30 employees
- Motivate team to ensure orders are picked packed and shipped in accordance with the company guidelines
- Increased store revenue by one million dollars within two quarters
- Trained new employees on the full fulfillment process to ensure accuracy and success.
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Developed and implemented strategies for cost reduction and improved service levels.
- Monitored the delivery of shipments to ensure on-time arrival at destination.
- Organized transportation of goods in accordance with customer requirements.
- Conducted regular meetings with customers, carriers, vendors, management and staff to address any issues or concerns regarding logistics procedures.
- Managed inventory control activities including tracking stock levels and ordering new materials when needed.
Business Development Manager
AT&T
Atlanta
08.2020 - 11.2020
- Regular client engagement via phone or in person as needed
- Sourcing new sales opportunities through inbound lead follow-up and outbound contact
- Meet or exceed targets related to activities, sales opportunities resulting in a meeting and customer acquisition
- Become a subject matter expert on our business products and remain up to date on industry news
- Utilize reporting system, aggregated data and CRM tools to aid in tracking and managing prospect base
- Ability to quickly identify client needs and suggest appropriate products/solutions
- Research accounts to identify key contacts and generate interest
- Maintain and expand your database of prospects within assigned business segment
- Adhere to all quality standards and processes
- Provide regular feedback to management about the market and competitor activities.
RETAIL SALES CONSULTANT/SMALL BUSINESS SPECIALIST
AT&T
Atlanta
12.2017 - 11.2020
- Selling AT&T branded and 3rd party products with a strong focus on Entertainment
- Established and managed customer wireless and small business accounts
- Managed day-to-day service issues for customers utilizing multiple mobile devices/platforms and mobile based business applications.
Business Account Executive (Inside Sales)
Sprint
Norcross
08.2017 - 12.2017
- Currently maintaining an account base of 240 accounts
- Cold calling and Prospecting for new business over 30 calls a day
- Positioning sprints products and services to current customer and new businesses
- Maintained a perfect score based on customer surveys after point of sale
- Train new team members on how to sell business products to customers.
LOGISTICS ACCOUNT EXECUTIVE
TOTAL QUALITY LOGISTICS
Atlanta
01.2017 - 04.2017
- Create and deliver sales pitches to over 500 prospective customers per week
- Dealer closure rate of 85% (ranked in the top 10% within the southeast region)
- Negotiate contract terms and pricing with US based freight shippers and carriers
- Saved major companies across the US over 20% on their transportation cost month over month.
RETAIL SALES-MANAGER - BUSINESS EXPERIENCE STORE
AT&T
Atlanta
03.2016 - 09.2016
- Led development and opening of AT&T’s first Business Experience Concept retail store with anticipated yearly revenue of $5M
- Recruited, trained and managed staff of 20; trained sales team on effective marketing and sales strategies, customer engagement, and improving the customer experience which resulted in an increase in door swings by an average of 500+ month-over-month for 4 months
- Increased business customer satisfaction ratings in the metro-Atlanta area by introducing new client focused in-person support processes and behaviors at the concept store; resulted in a marked decrease in the percentage of business customer support calls into AT&T phone support center
- Oversaw all store financial management and accounting, cash reconciliation, pricing, planning, inventory management and control (OPUS), and employee scheduling (KRONOS)
- Initiated, developed, and implemented a Leadership Council to foster leadership qualities among junior level employees and prepare sales representatives for success.
CLIENT SOLUTIONS EXECUTIVE
AT&T
Atlanta
03.2015 - 09.2016
- Successfully managed a portfolio of 30K accounts across 30 zip codes that generated an average of $5k in revenue per account; territory was inclusive of small to medium sized business and represented products across: cable and fiber based internet (OSP) and phone services, cloud services, mobile devices, mobile based business applications, SEM, and VOIP products
- Created and managed account plan within SalesForce.com
- Increased territory sales by 30% within 6 months by understanding and responding to client business needs with innovative product solutions, identifying new market opportunities and closing deals, and marketing and promoting AT&T services at small business functions
- Consistently converted an average of 20% of cold calls and 25% of door knocks into sales
- Built long-term trusted relationships with contacts across multiple businesses and industries, including key decision makers
- Effectively coached and managed client solutions sales team by developing and facilitating sales effectiveness, client relationship management, and SalesForce.com training; reviewing and managing team sales pipeline (SalesForce.com); developing team and individual incentives to drive sales trends upwards; identifying and removing barriers to growth
- On-boarded and trained new customers, diagnosed and resolved customer issues, partnered with service representatives to address complex technical customer needs.
ASSISTANT MANAGER and TEAM LEAD – RETAIL STORE
AT&T
Atlanta
05.2013 - 03.2015
- Directly contributed to a 100% increase in store revenue (from $2.5M to $5M) by driving customer focused sales approach, increasing employee training on new and existing products, deploying new in-store and local area marketing and promotion strategies, and increasing small business sales
- Effectively recruited, coached, trained and managed team of 20 sales representatives
- Communicated priorities, managed conflicts, identified performance improvement opportunities, and managed work schedules
- Managed store-controllable profit through management of sales and operating costs
- Drove sales growth by constructing innovative guest interactions and sales techniques
- Increased door swings from 500 to 1000 per month
- Designed, created and delivered client presentations.
RETAIL SALES CONSULTANT/SMALL BUSINESS SPECIALIST – RETAIL STORE
AT&T
Atlanta
10.2011 - 04.2013
- Sold AT&T branded and 3rd party products
- Established and managed customer wireless and small business accounts
- Managed day-to-day service issues for customers utilizing multiple mobile devices/platforms and mobile based business applications
- Assisted with new product and new employee training.
Education
Completed coursework in advertising design, marketing and photography
SAVANNAH COLLEGE OF ART AND DESIGN
Graduation Date: October 2004
SOUTHWEST DEKALB HIGH SCHOOL
Skills
- Cross-Selling and Upselling
- Increasing Market Penetration
- Cultivating Client Relationships
- Consultative Selling
- Retaining and Growing Client Portfolios
- Employee Recruiting and Staffing
- Prospecting and Cold-Calling
- Negotiation and Deal Closure
- Leading and Developing Effective Teams
- Retail Store Management
- Project Management
- Performance Management
- Program Management
- Online Instruction
- Lesson Planning
- Curriculum Planning
- Document Management
- Procedure Development
- Strategic Planning
- Compliance Monitoring
- Schedule Management
- Cost Control
- Supply Ordering
- Payroll Management
- Talent Recruitment
- Shift Scheduling
- Team Development
- Employee Training
- Store Merchandising
- Loss Prevention
- Operations Management
- Retail Inventory Management
- Partnership Building
- POS Systems
- Report Generation
- Business Development
- P&L Management
- Production
- Organizational Management
- Customer Service
- Schedule Coordination
- Service Delivery Optimization
- Technical Support
- Talent Development
- Complaint Resolution
Select Accomplishments
- SalesForce.com (Expert): Lead, Prospecting, Pipeline Management
- MS Office (Expert): MS Word, MS PowerPoint, MS Excel
- Phoenix (Expert): Point of sale application suite
- Enterprise Bill View (Expert)
- Opus (Expert): Point of sales retail application suite
- KRONOS: Time entry and management
- Marketo- Marketing Tool
- Olive- Bill View (Expert)
- Power BI
- PMP
- Workday
Accomplishments
- Highest Business growth 2015
- Proven track record for company growth since 2013
Timeline
Trainer and Recruiter
Gaston Telecommunications AT&T AR
11.2022 - Current
Project Manager
Tek Systems (Client T-mobile)
11.2021 - 07.2022
Senior Account Manager
Spectrum VoIP, Inc
07.2021 - 10.2022
LOGISTICS SUPERVISOR
Bloomingdale's
11.2020 - 07.2021
Business Development Manager
AT&T
08.2020 - 11.2020
RETAIL SALES CONSULTANT/SMALL BUSINESS SPECIALIST
AT&T
12.2017 - 11.2020
Business Account Executive (Inside Sales)
Sprint
08.2017 - 12.2017
LOGISTICS ACCOUNT EXECUTIVE
TOTAL QUALITY LOGISTICS
01.2017 - 04.2017
RETAIL SALES-MANAGER - BUSINESS EXPERIENCE STORE
AT&T
03.2016 - 09.2016
CLIENT SOLUTIONS EXECUTIVE
AT&T
03.2015 - 09.2016
ASSISTANT MANAGER and TEAM LEAD – RETAIL STORE
AT&T
05.2013 - 03.2015
RETAIL SALES CONSULTANT/SMALL BUSINESS SPECIALIST – RETAIL STORE
AT&T
10.2011 - 04.2013
Completed coursework in advertising design, marketing and photography
SAVANNAH COLLEGE OF ART AND DESIGN
Graduation Date: October 2004
SOUTHWEST DEKALB HIGH SCHOOL
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