Shakera Choudhury
New York,NY
Summary
Experienced, Knowledgeable with many job expertise, Various skills job experience, working in different fields from customer service to Health care, great professional skills along with different experience skills for most work field, succeeded in many skills with experience and education, want to show skills and grow further and grow with better experience and knowledge. Different skills set to reach all goal and get the job done, also continuing Education go get more into the world of Knowledge and grow further. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Medical Assistant (Temporary)
Bodhi Medical Care LLC
New York, NY
08.2022 - 01.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Front desk duties such as greeting patients, Fax,copy,scan, typing reports/letters.
- Collected and documented patient medical information such as Pharmacy, medical history. medical concerns.
- Collected copays, Insurance Verification, Referrals,Prior Authorization.
- Performed clinical duties Vitals,Blood Draws, EKG, Urine specimen, Drug screen, strep test.
- Filled in office room supplies, worked directly with doctors with Primary are, Gynecology, Gastroenterology.
- Worked on any duties that were instructed by Office Managers/Doctors.
- Managed 40 Patients per day/scheduled.
Medical Assistant (Intern)
Allergy&Asthma Care Of NY, Clifford Bassett M.D
New York, NY
12.2021 - 05.2022
- Welcoming Patients, Insurance checking and verification, Check in-Out, answering and making calls,, making appointment, entering Data, collecting Co-Pay, setting up room for tests.
- Patient arrival, making Patient chart, doing Patient outside referral and appointments.
- EMR-EHR, Triage, assisting Doctors,Nurse, and Clinic Manager with duty's as asked.
- Doing Allergy testing on Patients, recording Patient testing, sending out and receiving.
- Office mails, verify Patient Insurance, Doing clinical and Administrative work in clinic in various ways.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Consumer Directed Personal Assistant
Edison HHC
12.2020 - 04.2022
- Working with Senior Patient, Providing Assistant such as dressing, meals, medications,visiting doctor's appointments, Handling personal errands, and more
Consumer Directed Personal Assistant
Bangla CDPAP Services Inc
12.2019 - 11.2020
- Working with a Senior Patient, Providing Assistant such as dressing, meals, medications,visiting doctor's appointments, Handling personal errands, and more
Account Executive/Marketing
I Market Global Inc
New York, NY
01.2018 - 12.2019
- I represented Family Energy, I went door to door knocking and Signing up people for service.
- Family Energy updating their supply on Con-Edison
- I arrived each day in the office and warmed up and pitch practice and set our daily sales goals, I got paid per commissioned bonuses.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Customer Service Associate
Rite Aid Pharmacy
New York, NY
08.2017 - 08.2018
- I served as a Cashier/CSA in the Rite Aid Store I checked out customers and helped them get anything they needed
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Solved problems with products and services by providing customers with technical support.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with questions
- Interacted with customers through live chat
- Assisted customers with a warm and professional attitude
- Handled emails, inbound calls, and outbound calls
- Operated the cash drawer
- Handled billing issues and order inquiries
Pharmacy Clerk/Cashier
Duane Reade
New York, NY
12.2016 - 08.2017
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Maintained accurate records of drug inventory and orders for pharmacy customers.
- Greeted 80+ customers per day at counter and provided excellent customer service.
- Established and maintained patient profiles, updating organizational database with current information.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Assisted customers in selecting over-the-counter medications and health care products.
- Re-stocked shelves with prescribed medications and health care products.
- Filled and dispensed medication prescriptions accurately as ordered by physicians.
- Confirmed customer information and insurance eligibility for prescriptions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Verified patient information to correctly dispense medications.
Education
Associate of Arts - Liberal Arts
BOROUGH OF MANHATTAN COMMUNITYCOLLEGE (CUNY)
New York, NY05.2022
Certified - Medical Assistant
State University Of New York, (BEOC)
Brooklyn, NY01.2021
High School Equivalency -
New York State
New York, NY05.2018
Skills
- EHR/EMR
- E Clinical Works (ECW)
- Customer Service /Customer Support
- Microsoft Word/Excel
- Insurance Verification
- Team Management
- Lab Equipment Calibration
- Clinical Applications
- First Aid
- Pulmonary Function Tests (PFTs)
- Equipment and Instrument Sterilizations
- OB/GYN Procedures
- Assisting with Physical Exams
- Specimen Collection
- Medical Billing and Coding
- PA/Referral
- Call Center
- Sales
- Receptionist
- Microsoft Office
- Live Chat
- Medical Assistant Front desk/Administrative
- Time Management
- Retail Sales
- EKG/phlebotomy
- Urinalysis
- Vitals (Temperature,Blood Pressure,Pulse, respite)
- Medical Billing Coding
- Personal Assistant Experience
- Medical Terminology (1 year)
- Microsoft certified (1 year)
- HIPAA/OSHA
- Stocking Supplies
Certifications/Licenses
* Certified Medical Assistant - National Health Association
* Microsoft Certified
* BLS/CPR - National CPR Foundation
* Child Abuse - NYRequirements.com/CEUFast,Inc.
* Infection Control and Barrier Precautions - NYRequirements.com/CEUFast,Inc.
Languages
Bengali
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant (Temporary)
Bodhi Medical Care LLC
08.2022 - 01.2023
Medical Assistant (Intern)
Allergy&Asthma Care Of NY, Clifford Bassett M.D
12.2021 - 05.2022
Consumer Directed Personal Assistant
Edison HHC
12.2020 - 04.2022
Consumer Directed Personal Assistant
Bangla CDPAP Services Inc
12.2019 - 11.2020
Account Executive/Marketing
I Market Global Inc
01.2018 - 12.2019
Customer Service Associate
Rite Aid Pharmacy
08.2017 - 08.2018
Pharmacy Clerk/Cashier
Duane Reade
12.2016 - 08.2017
Associate of Arts - Liberal Arts
BOROUGH OF MANHATTAN COMMUNITYCOLLEGE (CUNY)
Certified - Medical Assistant
State University Of New York, (BEOC)
High School Equivalency -
New York State