SHAKERA DUNCAN-THORNEY
West Palm Beach,FL
Summary
Dedicated and detail-oriented administrative professional with experience providing exceptional support to executives, teams, and customers. Skilled in calendar management, data entry, and document preparation.
Overview
5
5
years of professional experience
Work History
Customer Care Assistant
St. Ann’s Bay Regional Hospital (SABRH)
09.2023 - 10.2024
- Patient Intake and Registration: Assist patients with registration, admission, and discharge processes
- Customer Service: Provide exceptional customer service, responding to patient inquiries, resolving concerns, and addressing complaints
- Communication: Liaise with hospital staff, patients, and families to ensure effective communication and coordination of care
- Administrative Support: Perform administrative tasks, such as data entry, filing, and maintaining patient records
- Patient Flow Management: Assist with managing patient flow, ensuring timely and efficient movement of patients through the hospital
Customer Service Agent
Ibex Global Jamaica
01.2022 - 01.2023
- Supported customers and developed customer relationships to drive sales and customer retention
- Acknowledged and resolved customer complaints
- Trained and supported new hires and tenured agents
Secretary General
UWI STAT Mona CORPS
01.2020 - 01.2021
- Provided administrative support to the executive body of the club
- Organized meetings, fundraisers and efficient record keeping
Education
Bs - Basic Medical Science, Anatomy
University of the West Indies, Mona
01.2021
High School Diploma - undefined
York Castle High School
01.2018
Certificate - Sterile Processing
Penn Foster Career School
Scranton, PA02-2025
Skills
- Written and verbal communication skills
- Customer service
- Multitasking and prioritizing
- Dependability
- Familiarity with Microsoft Office
- Problem-solving
- Ability to work under pressure
- Attention to detail
- Appointment scheduling
- Complaint handling
- Assertiveness
- Follow-up calls
- Call logging
- Punctuality and reliability
- Teamwork and collaboration
Timeline
Customer Care Assistant
St. Ann’s Bay Regional Hospital (SABRH)
09.2023 - 10.2024
Customer Service Agent
Ibex Global Jamaica
01.2022 - 01.2023
Secretary General
UWI STAT Mona CORPS
01.2020 - 01.2021
High School Diploma - undefined
York Castle High School
Bs - Basic Medical Science, Anatomy
University of the West Indies, Mona
Certificate - Sterile Processing
Penn Foster Career School
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