Shakera Gordon
Yonkers,NY
Summary
Adaptable professional with proven quick-learning abilities and extensive experience in managing customer inquiries, scheduling appointments, and maintaining accurate records. Demonstrated expertise in verbal and written communication ensures clear, positive interactions with clients and team members. Committed to achieving company objectives while delivering exceptional service. Eager to leverage skills for continuous improvement and professional growth within a dynamic organization.
Overview
16
16
years of professional experience
Work History
Medical Surgical Technician
New York Presbyterian
Eastchester, New York
10.2023 - Current
- Assist physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collect blood samples from patients for laboratory testing purposes and performed EKG.
- Maintain accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Perform basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Respond to patient callbacks and phone-in prescription refill requests.
Medical Assistant
The Dermatology specialist
New York, NY
02.2023 - 11.2023
- Interview patients obtaining medical history and chief complaints
- Brief physicians regarding patient concerns and conditions.
- Scribe notes during patient visits, send/refill medication prescriptions.
- Assistant with minor procedures and sent specimens to labs for processing.
- Educated patients about medications, procedures and physician's instructions.
Travel Medical Assistant
Cedars Sinai Medical Center
Los Angeles, CA
10.2022 - 01.2023
- Conducted patient interviews to gather health history, and information about current medical issues.
- Prepared treatment rooms for patient examinations such as consults, pre and post-ops
- Changed dressings on wounds to prevent infection and check for healing.
- set up injections and in house procedures.
Medical Assistant
CityMD: Urgent care
New York, NY
10.2021 - 02.2022
- Ran basic POC tests such as rapid Strep, Flu, Mono, glucose, COVID, UA, and HGC test.
- Perform blood draws, processed labs, and ran EKGS under the direction of the physician.
- Maintaining laboratory logbook, check for expired medications and supplies, proper handling of specimen collection, stock patient rooms.
Mini Bar Attendant
Dominick Hotel
New York, NY
03.2009 - 04.2019
- Recorded orders and posted charges to room accounts in an timely and efficient manner
- Maximized team performance by training new employees on proper food handling, cleanliness, and guest expectations standards.
- Thoroughly inspected minibar tray for cleanliness and non expired food and beverage items.
- Assist in preparing for special events by setting up minibars detailed to guest or event host requests.
Education
Medical Assistant
New Age Training, Inc.
New York, NY06.2021
Skills
- Customer service
- Adaptive team player
- Time management
- Problem-solving skills
- Scheduling
- communication
Timeline
Medical Surgical Technician
New York Presbyterian
10.2023 - Current
Medical Assistant
The Dermatology specialist
02.2023 - 11.2023
Travel Medical Assistant
Cedars Sinai Medical Center
10.2022 - 01.2023
Medical Assistant
CityMD: Urgent care
10.2021 - 02.2022
Mini Bar Attendant
Dominick Hotel
03.2009 - 04.2019
Medical Assistant
New Age Training, Inc.
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