Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Shakera Green
Administrative Assistant
Charlotte,NC
Summary
Overview
9
years of professional experience
2
years of post-secondary education
Work History
Businessolver IncCharlotte, NC
Member Service Advocate
09.2019 - Current
Job overview
- Prepared and processed enrollments via inbound/outbound phone, chat, and email for health benefits, HSAs, FSAs and exports to carriers to process benefits and activate coverage.
- Contacts carriers (medical, dental etc) to ensure coverage is active and all personal information correct within HIPAA guidelines.
- Assists with Dependent verification for family and Qualifying life event documentation, IRS approved documentation for FSA/HSA/DCAP account as well as HRA’s.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
WestMed Practice PartnersCharlotte, NC
Patient Services Specialist/Coordinator
03.2016 - 12.2018
Job overview
- Served over 300 providers in more than 75 specialties ranging from internal medicine, OBGYN, radiology, psychiatry/behavioral health, ophthalmology/optometry and hematology/oncology
- Assisted between 75-100 patients with setting/canceling appointments, messaging/paging providers and nurses, Rx refills, referrals, intakes, prior-authorization and insurance
- Registered patient demographics, including obtaining current insurance, insurance status and authorizations needed for service.
- Collected patient co-pay and issued receipt to confirm payment.
- Assisted as a tenure associate with Pod new hire transition, system and specialty knowledge, and medical floor support
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Optum-United HealthcareCharlotte, NC
Licensed Insurance Agent
07.2015 - 02.2016
Job overview
- Compared, promoted and sold Medicare, Life and Health Insurance policies to returning and potentially new clients
- Maintained compliance regulations provided by HIPAA guidelines for best and most accurate client experience
- Researched client providers, hospitals, and medications during screening to ensure that clients are getting the best deal at the best competitive rate
- Identified and offered customers the products and services during Inbound/Outbound phone contact
iQor, UtilitiesCharlotte, NC
Payment Processor/Dispatcher/Emergency Services
07.2014 - 07.2015
Job overview
- Overseeing all forms of correspondence, maintaining records, performing Data Entry, and completing other Office tasks as needed
- Read logs, standing orders, procedures or other information, in order to remain current and informed of normal and abnormal situations
- Responded and executed orders from the ISOs (internet service orders) to start, stop and transfer utility services
- Provided first call resolution, while following strict procedures that meet compliance guidelines
- Identify and offer customers the products and services they need and want to succeed financially.
Education
Central Peidmont Community CollegeCharlotte, NC
Associate of Arts from Business Administration And Management
01.2015 - 02.2017
University Overview
Skills
Ability to effectively listen and elicit informationundefined
Timeline
Member Service Advocate
Businessolver Inc
09.2019 - Current
Patient Services Specialist/Coordinator
WestMed Practice Partners
03.2016 - 12.2018
Licensed Insurance Agent
Optum-United Healthcare
07.2015 - 02.2016
Central Peidmont Community College
Associate of Arts from Business Administration And Management
01.2015 - 02.2017
Payment Processor/Dispatcher/Emergency Services
iQor, Utilities
07.2014 - 07.2015
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