Shakera Mcleggon
Fort Walton Beach,FL
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills, Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
SE Grocers
04.2022 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered constant flow of customer calls with minimal wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Assistant Store Manager
Surf-style
03.2023 - 08.2024
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Style Team Member
Target
04.2020 - 01.2022
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
Front Desk Receptionist
Hampton Inn By Hilton
03.2019 - 04.2021
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected [Type] payments, processed transactions and updated relevant records.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer problems and complaints.
- Entered and updated sensitive customer information during check-ins and room changes.
Warehouse Supervisor
Three Steps Food And Beverages
03.2013 - 12.2017
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Kept detailed records of inventories and merchandise inventory transactions.
- Supervised shipping and receiving, distribution and workplace safety.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Operated warehouse material handling equipment correctly to move loads.
- Managed merchandise inventory transactions.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Supported production workers in meeting goals without compromising safety and compliance.
- Oversaw daily operations and shipping and handling processes.
Porter
Linstead Hospital
02.2009 - 04.2012
- Stored supplies safely and securely to prevent theft and damage.
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Education
High School Diploma -
Bog Walk High School
JAMAICA06.2007
Skills
- Sampling Techniques
- Sales Promotion
- Mathematical Calculation and Reasoning
- Content Workflow
- Price Structuring
- Manage Operations
- Customer Experience
- Budget Controls
- Market and Competitor Research
- Patient Rounds
- Healthy Living Activities
- Patient Feeding
- Change Linens
Timeline
Assistant Store Manager
Surf-style
03.2023 - 08.2024
Customer Service Specialist
SE Grocers
04.2022 - Current
Style Team Member
Target
04.2020 - 01.2022
Front Desk Receptionist
Hampton Inn By Hilton
03.2019 - 04.2021
Warehouse Supervisor
Three Steps Food And Beverages
03.2013 - 12.2017
Porter
Linstead Hospital
02.2009 - 04.2012
High School Diploma -
Bog Walk High School
Similar Profiles
Zyunna SmithZyunna Smith
Stocker Associate at SE GrocersStocker Associate at SE Grocers
Tanya ShortTanya Short
Frontend Manager at SE GrocersFrontend Manager at SE Grocers
Jennifer PonceJennifer Ponce
Certified Pharmacy Technician at SE GrocersCertified Pharmacy Technician at SE Grocers