Shakera Pruitt
Fosters
Summary
I am a health-care worker looking for full or part-time work
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TMS Call Center
10.2021 - Current
- Assist with placement of orders, refunds, or exchanges, Identify and assess customers needs to achieve satisfaction, Meet personal/team sales targets and call handling quotas, Place or cancel orders, Sell products and services, Read from scripts
Customer Engagement Representative
Teleperformance USA
04.2025 - 06.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in staff meetings for continuous improvement in customer engagement strategies and techniques.
- Delivered exceptional service for increased customer loyalty and repeat business.
- Identified opportunities to upsell or cross-sell products and services, resulting in increased revenue generation while satisfying customer requirements fully.
- Maintained thorough documentation of all customer interactions for reference in future engagements or escalations as necessary.
- Streamlined processes to improve efficiency in handling customer concerns and requests.
- Contributed towards achieving departmental targets by consistently meeting or exceeding personal performance metrics like call resolution times or first-contact resolutions.
- Supported company-wide initiatives aimed at enhancing overall customer satisfaction through active participation in departmental projects and cross-functional collaboration.
- Utilized CRM software effectively for tracking interactions, ensuring seamless communication throughout the organization regarding customer needs and concerns.
- Provided support during peak hours to ensure all customers received prompt attention and assistance.
- Skillfully navigated difficult conversations with professionalism, managing conflicts constructively to preserve brand reputation and maintain positive relationships with clients.
- Managed a high volume of inbound calls to provide timely assistance for customers'' needs.
Customer Service Representative
Concentrix
08.2021 - 09.2021
- Looking up patient benefits and providing information to doctor offices, Looking up an correcting information for patient to receive plan benefits, Taking customer payment information, etc...
Customer Service Representative
ACT
06.2021 - 08.2021
- Acknowledging and resolving customer complaints, Keeping records of customer interactions, comments, and complaints, Managing large amount of incoming calls and Providing accurate, valid and complete information by using the right method/tools
CNA - Certified Nursing Assistant/ Full-time
Greene County Health System
10.2015 - 10.2020
- Provides patient's personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves.
- Assisting with travel to the bathroom; helping with showers and baths.
- Assisting with activities of daily living such as serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
- Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
- Maintains patient stability by checking vital signs and weight; recording intake and output information.
- Providing patient comfort by utilizing resources and materials; transporting patients; answering patient's call lights and requests; reporting observations of the patient to nursing supervisor.
- Documenting actions by completing forms, reports, logs, and records.
- Maintaining work operations by following policies and procedures.
- Protecting organization's value by keeping patient information confidential.
- Serving and protecting the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
- Updating job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
- Enhancing nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Delivery Driver
DoorDash
06.2019 - 05.2020
- Ordering and delivering food from different restaurants to customers.
Mental Health Worker I / Full-time
Bryce Hospital
05.2007 - 05.2015
- Providing early intervention strategies, support and advocacy by engaging people with mental illness in community participation, prevention of relapsing and promotion of recovering through programs such as residential rehabilitation.
- Answering phone calls and inquiries concerning available programs and services.
- Providing a safe and welcome environment for people to visit.
- Maintaining strict confidentiality guidelines regarding all clients, conversations and referrals.
- Monitored and managed functions and activities in relation to nursing specifications.
- Transported patients to and from facility for medical appointments and procedures.
- Observed recorded and documented changes in patient behaviors.
- Participated in treatment planning.
- Assisted with activities of daily living such as feeding, bathing, dressing, and providing personal care to individuals.
Education
High school diploma - GED
Gadsden
Gadsden, AL08.2005
Associate of Applied Science - HIM
Ultimate Medical Academy
Tampa, FL10-2025
Skills
- CNA with extensive experience
- CPR certification holder
- Home-based health services
- Logistics and delivery expertise
- Patient vital signs monitoring
- Vehicle operation
- Patient medication management
- Compassionate assistance
- Clinical hospital experience
- Critical Care Experience
- Experienced in English communication
- Professional cleaning expertise
- Effective time management
- Efficient meal planning
- Patient management in ICU settings
- Experience with EMR implementation
- Palliative care expertise
- Incident triage
- Nursing in diverse locations
- Laundry management
- Sanitation practices
Certification
- Driver's License
- Certified Nursing Assistant (CNA)
- CPR
- Class C
- Expires: September 2021
- State: AL
Timeline
Customer Engagement Representative
Teleperformance USA
04.2025 - 06.2025
Customer Service Representative
TMS Call Center
10.2021 - Current
Customer Service Representative
Concentrix
08.2021 - 09.2021
Customer Service Representative
ACT
06.2021 - 08.2021
Delivery Driver
DoorDash
06.2019 - 05.2020
CNA - Certified Nursing Assistant/ Full-time
Greene County Health System
10.2015 - 10.2020
Mental Health Worker I / Full-time
Bryce Hospital
05.2007 - 05.2015
High school diploma - GED
Gadsden
Associate of Applied Science - HIM
Ultimate Medical Academy
Assessments
- Personality: Hard-Working — Completed
- July 2019
- Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Full results: Completed
- Delivery Driver — Familiar
- October 2020
- Interpreting instructions or signs and solving problems
- Full results: Familiar
- Cognitive ability — Completed
- October 2019
- Combining pieces of information to form general rules or conclusions.
- Work style: Reliability — Completed
- June 2019
- Tendency to be dependable and come to work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills
- CNA Certification, CPR Certification
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