Shakera Spruill
Greenville,NC
Summary
Detail-oriented and proactive professional with a robust foundation in payroll processing and administrative operations. Known for exceptional analytical skills, meticulous attention to detail, and swift adaptability to new systems and processes. Demonstrated expertise in managing compliance, optimizing processes, and supporting team performance. Seeking to leverage a strong background in operations and employee management into an HR Coordinator role to drive efficient HR functions and enhance organizational effectiveness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Greenville , NC
12.2021 - 12.2023
- Spearheaded payroll-related operations including time approval, payroll adjustments, and onboarding new hires, ensuring accuracy and compliance with company policies.
- Developed and implemented procedures to enhance payroll accuracy and streamline processes, resulting in a notable improvement in payroll efficiency.
- Coordinated with HR to maintain and update company policies, conducting periodic reviews to ensure alignment with regulatory changes and organizational needs.
- Acted as a primary point of contact for employee relations issues, providing effective resolutions and fostering a positive work environment through mediation and open communicatio
Department Business Owner
Target
Greenville, NC
11.2018 - 12.2021
- Managed payroll operations for department staff, including processing bi-weekly payroll and implementing strategic initiatives to reduce payroll errors by 20%.
- Led and trained a team of 15 associates on payroll compliance and operational procedures, enhancing their skills and ensuring adherence to company standards.
- Collaborated with HR to support recruiting and onboarding processes, including organizing hiring events and assisting with the internal transfer process.
- Maintained meticulous records and documentation, contributing to accurate and up-to-date personnel files and compliance with company policies.
Shift Manager
McDonald's
Plymouth, NC
04.2013 - 08.2019
- Oversaw scheduling and delegated tasks based on employee strengths, optimizing team performance and operational efficiency.
- Monitored and evaluated employee performance, providing constructive feedback and implementing improvement strategies to enhance customer service and operational effectiveness.
- Resolved customer complaints and inquiries with promptness and professionalism, contributing to overall customer satisfaction and positive brand image.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Administrative Assistant Intern
InTone Fitness
Greenville, NC
08.2018 - 12.2018
- Supported administrative functions including scheduling, record-keeping, and managing membership enrollment, providing exceptional customer service and ensuring accurate documentation.
- Assisted with onboarding new members and facilitated orientation processes, ensuring a smooth integration and positive experience for new clients.
- Contributed to marketing and promotional campaigns, collaborating with team members to enhance client engagement and retention.
Education
Bachelor of Science - University Studies
East Carolina University
Greenville, NC12-2018
Skills
- Payroll Processing and Administration
- Human Resources Information Systems (HRIS)
- Employee Relations and Conflict Resolution
- Recruitment Support and Onboarding
- Compliance with Federal, State, and Local Regulations
- Policy Development and Implementation
- Performance Management
- Proficiency in Excel and ATS Software
- Communication and Interpersonal Skills
- Problem-solving and Decision-making
Certification
- Human Resources Management
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
12.2021 - 12.2023
Department Business Owner
Target
11.2018 - 12.2021
Administrative Assistant Intern
InTone Fitness
08.2018 - 12.2018
Shift Manager
McDonald's
04.2013 - 08.2019
Bachelor of Science - University Studies
East Carolina University