Shakera Spruill
Greenville,NC
Summary
Dedicated and results-driven professional with extensive experience in customer service, operations management, and team leadership. Proven ability to manage customer relationships, negotiate service agreements, and resolve issues efficiently. Strong communicator with a keen eye for detail, committed to enhancing service delivery and maximizing operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
12.2021 - 12.2023
- Achieved a 15% increase in fleet utilization by implementing targeted service strategies that minimized vehicle downtime and maximized availability.
- Cultivated strong relationships with corporate clients, resulting in a 20% growth in repeat business through exceptional service delivery.
- Reviewed and approved repair quotes, ensuring all service agreements were cost-effective and aligned with budgetary constraints, ultimately saving the branch 10% in operational costs.
Department Business Owner
Target
11.2018 - 12.2021
- Oversaw a department, driving sales and ensuring optimal product availability through effective inventory management.
- Collaborated with various teams to streamline operations, leading to a reduction in costs and improved service efficiency.
- Trained and mentored team members, fostering a customer-focused environment and enhancing team performance.
Shift Manager
McDonald's
04.2013 - 08.2019
- Supervised daily operations and managed a team to deliver high-quality service in a fast-paced environment.
- Addressed customer inquiries and resolved complaints, ensuring a positive dining experience and customer loyalty.
- Implemented efficient workflows to optimize service delivery and minimize downtime during peak hours.
Administrative Assistant Intern
InTone Fitness
08.2018 - 12.2018
- Assisted in managing administrative tasks, maintaining accurate records, and supporting operational efficiency.
- Communicated effectively with clients to address inquiries, enhancing overall customer experience.
- Developed reports on service metrics to inform management and support strategic decision-making.
Education
Bachelor of Science - University Studies
East Carolina University
Greenville, NC12.2018
Skills
- Customer Relationship Management
- Negotiation and Cost Management
- Operational Efficiency and Process Improvement
- Data Analysis and Reporting
- Effective Communication (Verbal and Written)
- Team Leadership and Collaboration
- Conflict Resolution
- Time Management and Prioritization
- Fleet Management and Vehicle Repair Processes
- Adaptability and Problem-Solving
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
12.2021 - 12.2023
Department Business Owner
Target
11.2018 - 12.2021
Administrative Assistant Intern
InTone Fitness
08.2018 - 12.2018
Shift Manager
McDonald's
04.2013 - 08.2019
Bachelor of Science - University Studies
East Carolina University
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