Shakereya Wallace

• Providing triage assessments for clients requesting initial services.
• Creating referrals for the assessment process and/or create referrals for other appropriate services.
• Writing up reports and document clinical activities.
• Scheduling psych evaluations and medication management appointments for clients while updating insurance or self-pay information.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.

• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
• Followed up with insured individuals regarding premium and deductibles payments.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.