Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakeria Crenshaw

Atlanta

Summary

To seek and maintain a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated and hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Cafe Momentum
Atlanta
11.2024 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory management processes to maintain proper stock levels, and minimize spoilage or waste.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Familiarity with catering and events software such as TripleSeat
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.

Assistant General Manager

1201 Restaurant
04.2023 - Current
  • Leads Front-of-House operations ensuring guest satisfaction
  • Addresses and alleviates all guest concerns; develops solutions to improve future service
  • Leads store opening/closing procedures
  • Manage and records all cash and credit sales
  • Created a cross training program ensuring FOH staff members were able to perform confidently and effectively in all positions

FOH Manager

Divan
01.2022 - 02.2023
  • Managed day-to-day FOH and BOH operations to drive quality, standards and meet customer expectations
  • Adhere to safe work practices, food safety regulations, and corporate guidelines
  • Performed cash handling activities and secured nightly bank deposits
  • Created and distributed staff schedules
  • Managed dining and bar cost by conducting weekly depletion analysis
  • Addressed guest concerns and resolved all issues to guests' satisfaction

Bartender

Divan
08.2021 - 01.2022
  • Developed drink menu with creative cocktails, contemporary wines, and craft beers
  • Decreased waste due to following strict recipes, and drink measurement protocol
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Kept bar presentable and well stocked to meet customer needs

Assistant Manager

CO Atlanta
04.2018 - 01.2021
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor cost
  • Maximized customer service by training staff and overseeing operations
  • Closed out cash register and prepared cashier report at close of business
  • Monitored staff performance, enforcing adherence to policies, procedure, regulations, health code, license requirements, and top service standards
  • Tracked daily restaurant revenue

Education

Hospitality Administration & Management -

GEORGIA STATE UNIVERSITY
Atlanta, Georgia

Skills

  • Money Handling
  • Judgement and Decision Making
  • Critical Thinking
  • Problem Solving
  • High Volume Environments
  • Strong Attention To Detail

Timeline

Assistant General Manager

Cafe Momentum
11.2024 - Current

Assistant General Manager

1201 Restaurant
04.2023 - Current

FOH Manager

Divan
01.2022 - 02.2023

Bartender

Divan
08.2021 - 01.2022

Assistant Manager

CO Atlanta
04.2018 - 01.2021

Hospitality Administration & Management -

GEORGIA STATE UNIVERSITY

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