Shakeria E. Lawson
Sumter,South Carolina
Overview
15
15
years of professional experience
Work History
Laboratory Technician/Phlebotomist
Palmetto Health Richland
09.2009 - 08.2017
- Greets and receives patients requiring specimen collection in a customer friendly manner
- Ensures laboratory requisitions and completely and properly filled out
- Enters all required information into automated information system
- Determine which type of specimen to be collected from request, urine, serum or plasma
- Instruct patients on proper collection procedures for tests such as: clean catch urine, proper fasting, glucose tolerance test, 24 hour urine collection, 2-hour post-prandial, etc
- Determines that conditions necessary for accurate tests are present; for example, lipid tests require the patient to be fasting
- Annotate when patient last took which medications prior to tests
- Researches questionable or unclear test requests to ensure accurate information is provided
- Performs venipuncture or capillary collection of blood samples and properly labels the tubes, ensuring quantity of sample is sufficient for tests to be performed
- Inspect sample to identify visual need to recollect
- Receive patients, visitors and laboratory telephone calls
- Determines nature of inquiry and directs the inquiry to the appropriate section or provides information from own knowledge or from materials located in office files, records, or hospital information system
- Maintains cleanliness and orderliness of the section at all times
- Inform physicians, nurses and attendants of specimen collection requirements and responsible testing section
- Receives and logs in lab specimens from wards, clinics, and home collection
- Assures all specimens are properly identified with last name, first name, family member prefix, complete or last four of the social security number; assures the proper paper work and correct specimen is submitted with all information required on each lab slip
- Notify the appropriate clinic, or ward when specimen are incorrectly identified of submitted
- Enter all specimen and patient data into hospital information system
- Operate centrifuge to separate specimens
- Refrigerates, store at room temperature, or freezes specimens as required
- Packs specimens in arrive within required time limits and in usable condition for test being performed
- Follow all regulatory and legal requirements for chain of custody of specimens when necessary
- Utilize hospital information system to ensure timely shipping and return of results
- Files all results of referral laboratory tests and distributes copies to appropriate department personal for entry and certification
- Maintain strict confidentiality of all testing results
PSTS/Phlebotomist
LabCorp
08.2017 - 05.2018
- Perform a variety of specimen collection techniques from patients
- Additional duties specific to a location may include: reception, data entry, collection of billing information, specimen processing and client and customer service duties
- Exhibit customer skills demonstrating a patient service approach
- Professional appearance and behavior, proficiency at obtaining payment from patients and in all of age groups, urine drug screen collections, patient collections, biometric screenings, breath/saliva alcohol testing, pediatric blood collections, difficult draws (patients in long-term care, drug rehabilitation, prisons, psychiatric, or similar facilities)
- Proficiency in data rehabilitation, prisons, psychiatric, or similar facilities) and proficiency in data order entry and processing of samples
- I have comprehensive understanding of compliance and safety
Phlebotomist
Select Laboratories
03.2018 - 07.2018
- Welcome patients to lab for blood draw, strep swabs, flu swabs, or urine collection
- Process urine for dip sticks and document results
- Report all results to doctor
- Centrifuge all samples needing and package all samples to be picked up at the end of shift
PST/Phlebotomist
Labcorp
07.2018 - 11.2021
- Perform a variety of specimen collection techniques from patients
- Additional duties specific to a location may include: reception, data entry, collection of billing information, specimen processing and client and customer service duties
- Exhibit customer skills demonstrating a patient service approach
- Professional appearance and behavior, proficiency at obtaining payment from patients and in all of age groups, urine drug screen collections, patient collections, biometric screenings, breath/saliva alcohol testing, pediatric blood collections, difficult draws (patients in long-term care, drug rehabilitation, prisons, psychiatric, or similar facilities)
- Proficiency in data rehabilitation, prisons, psychiatric, or similar facilities) and proficiency in data order entry and processing of samples
- I have comprehensive understanding of compliance and safety
- Ability and skills necessary to perform other duties as required by supervisor(training, travel, etc)
Customer Service Representative
Teleperformance USA
12.2021 - 12.2024
- Resolve customers’ concerns and answer customers questions to your best ability
- Maintain a positive attitude and calmly respond to customers complaints
- Open new customer accounts
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
Quality Assurance Analyst
Charles Schwab Corporate
12.2021 - 12.2024
- Working primarily with agents and supervisors, quality assurance analyst will be responsible for monitoring interactions to ensure the needs of the customers and client are met on every interaction
Work Force Management (Mission Control)
Intuit
12.2021 - 12.2024
- Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees
- WFM involves effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day to day and hour to hour basis
VGI
10.2024 - 12.2024
- Educate clients on various ACA plans and options available
- Assist clients in selecting the most suitable ACA plan based on their individual needs
- Conduct thorough assessments of clients' healthcare requirements
- Provide exceptional customer service throughout the enrollment process
- Maintain accurate records of client interactions and transactions
- Stay up-to-date on ACA regulations and guidelines
Timeline
VGI
10.2024 - 12.2024
Customer Service Representative
Teleperformance USA
12.2021 - 12.2024
Quality Assurance Analyst
Charles Schwab Corporate
12.2021 - 12.2024
Work Force Management (Mission Control)
Intuit
12.2021 - 12.2024
PST/Phlebotomist
Labcorp
07.2018 - 11.2021
Phlebotomist
Select Laboratories
03.2018 - 07.2018
PSTS/Phlebotomist
LabCorp
08.2017 - 05.2018
Laboratory Technician/Phlebotomist
Palmetto Health Richland
09.2009 - 08.2017
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