Shakeria Woodridge
Elkridge,MD
Summary
Proven customer service expert from Southwest Airlines, adept in complaint handling and fostering customer relations. Leveraged empathy and organization to enhance customer trust, achieving significant repeat business at Floyds Barbershop. Excelled in maintaining high professionalism and streamlining communication, demonstrating both hard and soft skills without relying on numerical data.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
03.2022 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Streamlined communication processes for improved information exchange between customers and team members.
Barbershop Supervisor
Floyds Barbershop
03.2015 - 03.2022
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Streamlined inventory management processes, reducing costs and ensuring adequate product availability.
- Mentored junior employees to foster growth within the company, increasing staff retention rates.
- Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
- Recruited skilled barbers to expand the range of services offered at the shop, attracting diverse clientele groups.
Education
Cosmetology License - Cosmetology Education
Regency Beauty Institute - Rosedale
Rosedale, MD06-2010
Skills
- Customer Service
- Complaint Handling
- Customer Relations
- Customer Focus
Timeline
Customer Service Agent
Southwest Airlines
03.2022 - Current
Barbershop Supervisor
Floyds Barbershop
03.2015 - 03.2022
Cosmetology License - Cosmetology Education
Regency Beauty Institute - Rosedale
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