Summary
Overview
Work History
Education
Skills
Timeline
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SHAKERNIA SAMPSON

Summary

Experienced Operations Manager with 8+ years of driving operational excellence and efficiency across diverse industries. Proven track record in managing end-to-end business processes, optimizing workflows, and leading cross-functional teams to achieve key performance metrics. Demonstrated strong leadership skills, fostering collaboration and creating a culture of continuous improvement. Expertise in process improvement, operational efficiency, and performance analysis to support business growth, scalability and enhance operational performance.

Overview

7
7
years of professional experience

Work History

Operations Manager

Sanitas
03.2023 - Current
  • Working collaboratively with medical directors, providers, administrative, clinical managers, and staff to ensure a successful achievement of goals/metrics.
  • Monitoring key performance indicators and implementing performance improvement plans, as needed.
  • Managing the day-to-day operations of the medical center to ensure high-quality patient-centered care, coordinating and enforcing policies and procedures; developing, revising and implementing workflow and productivity parameters.
  • Managing and motivating staff by providing guidance, training, performance evaluations, and support to ensure optimal performance.
  • Promoting staff professionalism and performance with coaching, training, and feedback.
  • Maintaining patient privacy and confidentiality according to HIPAA at all times. Ensure we are up-to-date on regulatory compliance at local, state, and federal levels.

Operations Consultant

Florida Department of Health
12.2020 - 04.2024
  • Helped healthcare facilities improve their performance, comply with industry regulations, and meet the challenges of managing clinical quality and infection control.
  • Documented findings, prepared reports, and made recommendation to ensure key performance metrics are met.
  • Acted as project management consultant for a wide variety of public health initiative.
  • Managed effective program outreach plans with strategic use of research, forecasts, and collected information from different databases.
  • Collaborated with County Health Departments and Long-Term Care facilities to implement best practices for preventing healthcare-associated infections.
  • Supervised and facilitated meetings with team members to disseminate information, collaborate ideas, and addressed issues.
  • Assisted with developing and creating Standard Operating Procedures (SOPs).
  • Partnered with clients and stakeholders to coordinate and implement project planning and milestones.
  • Identified operational requirements and opportunities for improvement.
  • Maintained data integrity by identifying, researching, and resolving data quality issues to ensure accurate reporting from different data sources.
  • Initiated change and supported staff to improve the productivity and effectiveness of internal operations.


Assistant Store Manager

Ross Dress for Less
06.2017 - 10.2020
  • Reviewed sales and gross profit reports to determine options for increasing market growth and store demands
  • Contributed to an annual revenue of $6.5 million
  • Executed customer service programs and merchandise presentation programs through associate training and program supervision
  • Interviewed, hired, and trained staff

Education

MBA - Business Administration

Florida Agricultural and Mechanical University
Tallahassee, FL
12.2019

Bachelor of Science - Health Care Management

Florida Agricultural and Mechanical University
Tallahassee, FL
12.2016

Skills

  • Operations Management
  • Budget Management & Forecasting
  • Collaborations
  • Critical Thinking
  • Team Leadership & Development
  • Program Implementation
  • Conflict Resolution
  • Regulatory Compliance
  • Strategic Planning
  • Customer Service
  • Quality & Risk Management

Timeline

Operations Manager

Sanitas
03.2023 - Current

Operations Consultant

Florida Department of Health
12.2020 - 04.2024

Assistant Store Manager

Ross Dress for Less
06.2017 - 10.2020

MBA - Business Administration

Florida Agricultural and Mechanical University

Bachelor of Science - Health Care Management

Florida Agricultural and Mechanical University

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SHAKERNIA SAMPSON