Summary
Overview
Work History
Education
Skills
Timeline
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Sha'Kerra Brown

Memphis,TN

Summary

Reliable healthcare professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

6
6
years of professional experience

Work History

Medical Scribe

Cognizant Technologies Solutions
07.2023 - 02.2024
  • Provide support for several physicians to ensure high-level quality patient care by providing accurate documentation on history, procedures, consults, and discussions in EMR
  • Edited wide variety of medical records via telecommunication
  • Transcribed/edited medical reports for electronic patient charts at various healthcare facilities
  • Utilize medical terminology knowledge to prepare professional communications in word processing and database software with exceptional spelling, punctuation, and grammar
  • Transcribe doctor's dictations for patient's medical records, work independently, required to understand, and translate confidential information
  • Prepared and assembled medical record documentation/charts for physician, transcribed medical documentation during patient visits, and ensured accuracy
  • Data entry requirements.
  • Accepted dictated notes and produced professional documents with outlined information.
  • Responded to inquiries regarding transcripts to provide information and resolve issues.
  • Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
  • Edited drafts created from speech recognition software.
  • Maintained accurate and complete medical records to comply with regulations and standards.

Medical Scribe

Nuance Communications
08.2021 - 06.2023
  • Accepted dictated notes and produced professional documents with outlined information.
  • Responded to inquiries regarding transcripts to provide information and resolve issues.
  • Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
  • Edited drafts created from speech recognition software.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation.
  • Collaborated with team members to share knowledge and keep workflow moving smoothly.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
  • Conducted research to clarify dictated information and resolve discrepancies.
  • Supported quality assurance efforts by collaborating with QA team on reviews and implementing feedback for continuous improvement.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Mentored junior trainers in effective instructional techniques, ensuring consistent delivery of high-quality training across organizations.
  • Transcribed sensitive documents with complete confidentiality.

Physician Order Processor

Baptist Memorial Hospital
01.2020 - 08.2021
  • Register patients accurately, efficiently, and professionally to ensure data base integrity
  • Facilitate claims processing
  • Organize documentation and electronic medical records for up to 100 patients, schedule lab tests, and transcribe care notes with a 97% accuracy rate
  • Update patient history and other pertinent health information using a comprehensive data entry process and ensure compliance with HIPAA
  • Transcribe physicians' orders onto patients chart accurate
  • Make outbound calls to other Dr offices to obtain patient records
  • Data Entry requirements.
  • Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
  • Checked for accuracy by verifying data and records.
  • Contributed to cost savings through efficient use of resources during high-volume periods such as year-end reporting.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.

Patient Service Representative

West Cancer Center
12.2017 - 12.2018
    • Serves as the first point of contact for patients when they enter a medical facility.
    • Maintenance of patient charts and or electronic health records (EHRs).
    • Successfully processed new patient paperwork.
    • Provided accurate POF's for Physicians.
    • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
    • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
    • Assisted patients in filling out check-in and payment paperwork.
    • Provided excellent customer service to patients and medical staff.
    • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
    • Processed payments using cash and credit cards, maintaining accurate records of transactions.
    • Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
    • Engaged with patients to provide critical information.
    • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
    • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
    • Used EMR software to schedule appointments.
    • Schedule Office Visit, Lab, Chemo Infusion, CT scans, Radiology tests, and Radiation treatments.

Education

High School Diploma -

Southwind High School
Memphis, TN
05.2014

Skills

  • Experiences with multiple specialties such as Oncology, Gynecology, Obstetrics, Neurology, Plastics, Orthopedics, dermatology, Internal Medicine, Family Medicine, endocrinology, and urology
  • Development in any professional field
  • HIPAA
  • Medical Terminology
  • Computer Literacy Proficiency
  • Patient Charting Knowledge
  • Medical Office Experience
  • EMR systems
  • Data Entry Expertise
  • Documentation abilities
  • Paperwork Processing

Timeline

Medical Scribe

Cognizant Technologies Solutions
07.2023 - 02.2024

Medical Scribe

Nuance Communications
08.2021 - 06.2023

Physician Order Processor

Baptist Memorial Hospital
01.2020 - 08.2021

Patient Service Representative

West Cancer Center
12.2017 - 12.2018

High School Diploma -

Southwind High School

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Sha'Kerra Brown