Shakerra Stevenson

• Receiving employee of the month for great leadership and having an amazing attitude daily. Dedicating to my job with one of my biggest strength of offering extreme help when I can. Motivating others around me to do exactly what is right in the position we are in.
• Supervised all staff members, ensuring high-quality bread and pastry production while maintaining safety and hygiene standards.
• Implemented cost-saving measures resulting in a reduction in ingredient waste, positively impacting the bakery's budget.
• Developed and executed a training program for new hires, enhancing their skills and improving overall team efficiency that qualifies great workers to aboard.
• Collaborated with the kitchen management to create seasonal menu options, resulting in a huge increase in inmates satisfaction ratings.
• Managed inventory levels effectively by conducting weekly audits, leading to 80% decrease in shortages and overstock situations.
• Baking for 2 main buildings reaching the max of 2000 or more baked good daily to ensure all inmates are served their properly required meals.

Assistant of a expert phlebotomist. Helping the expert get all the tools that was needed for each blood drawing. Ensuring she has all the equipment that was needed for that specific drawing during that procedure. Managed accounts and client records of clients, observing confidentiality, and extreme discretion. Obtaining blood specimens through venipuncture and finger stick techniques. Also engaging in glucose monitoring activities and recording results.

• Facilitated communication between clients and healthcare providers to ensure efficient care delivery.
• Supported team in developing patient care plans, enhancing service quality and client satisfaction.
• Coordinated scheduling for staff and client appointments, optimizing workflow and resource allocation.
• Assisted in training new staff on policies, procedures, and best practices to maintain high standards of care.

• Recognition for being a great leader in maintaining a safety environment and a deeply cleaned hospital at all times. Helping to prevent illness and sickness of germs to stay on surfaces for long periods of time was my goal . All visitors must be satisfied with their rooms during their hospital stay to ensure of health infections are being prevented at all times.
• Conducted thorough inspections on many public hospitals, ensuring compliance with health regulations and improving overall hospital safety.
• Collaborated with a team to assess and mitigate potential health hazards, directly contributing to a reduction in reported environmental health violations.
• Utilized advanced sampling techniques to analyze air and water quality, leading to the identification of contaminants and actionable improvement plans. Using all required cleaning wipes and sprays to maintain a clean hospital.
• Deep cleaning all discharge rooms along with nurse stations and all required side rooms to help prevent any air borne germs.
• Required to deep clean all patient rooms as assigned. Greeting each customer as entering and exiting each room is absolutely mandatory.
• Developed and implemented emergency response plans to address environmental and safety incidents.

• Honoring the opportunity of being a chosen team lead supervisor was a great accomplish here at Conduent. Developing a great bond with all employees and HR consultants was a great experience given to me. Learning new skills on how to be an even better customer service representative. Training employees on their calls and how to provide better knowledge to each customer. Listening to each employee call to make sure we are providing all customers with accurate information, greeting them correctly, & and overall just making sure customers are satisfied with their purpose of calling.
• Monitored customer service calls to ensure customer satisfaction.
• Developed customer service metrics to measure customer service performance.
• Developed and implemented customer service policies and procedures to ensure customer service standards were met.
• Resolved customer complaints and disputes in a timely and professional manner.
• Investigated customer service issues and identified solutions to improve customer service.
• Assisted in developing customer service strategies to ensure customer satisfaction.

Managing all visitors that enter the facility to visit their families. Providing great customer service to each guest that visit Brookdale assisted living . Recording all important information to maintain accurate files for all residents. Checking emails and answering all incoming calls throughout the day. Expedited check in and check out procedures for guest, ensuring seamless experiences during their visits.

• Monitored and responded to alarm systems and security breaches.
• Trained new receptionists on office protocols and customer service.
• Awarded Employee of the Month for consistently going above and beyond in delivering exceptional service.
• Produced monthly reports on office activities and operations.
• Maintained records of all incoming and outgoing packages.
• Managed a high volume of phone calls, transferring to appropriate staff members with [number]% accuracy.
• Escalated issues requiring management attention promptly to uphold quality standards and resolve issues effectively.
• Coordinated communication between staff, residents, and families to enhance service delivery.
• Updated office supply inventory and placed orders when needed.
• Monitored and responded to alarm systems and security breaches.
• Trained new receptionists on office protocols and customer service.
• Awarded Employee of the Month for consistently going above and beyond in delivering exceptional service.
• Produced monthly reports on office activities and operations.
• Maintained records of all incoming and outgoing packages.
• Escalated issues requiring management attention promptly to uphold quality standards and resolve issues effectively.
• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.