Shakerria Wiley
Port Saint Lucie,FL
Summary
HHA with excellent communication skills, inpatient and outpatient caregiver. Patient/family focused relief. Wound Care /CPR/First aid Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
CSR
Express Scripts
Port Saint Lucie, Florida
11.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
HHA/Companion
CareFirst Home Care
Tampa, FL
03.2014 - 03.2020
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Transported clients for medical and personal outings.
HHA/Companion
Partners Home care
Winter Haven, FL
03.2014 - 03.2020
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
CSR
OptumRx
Orlando, FL
11.2016 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Home Support
Always Promoting Independence
St. Petersburg, FL
04.2013 - 05.2015
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Assisted with daily living activities, running errands and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
Behavior Assistant
Kalidonis Enterprises
Stuart, FL
02.2011 - 02.2013
- Assisted patient with daily living activities, personal care, respite for parents light housekeeping.
Education
High School Diploma -
Martin County High School
Stuart, FL 08.1994 - 11.1998
Skills
Care plan assessment
Community integration
Progress documentation
First aid and safety
Behavioral Management
Medication Administration
Patient care
Multitasking abilities
Organization and Time management
Reading comprehension
Clerical
Analytical skills
Adaptability
Customer Service
Cultural awareness
Conflict resolution
Timeline
CSR
Express Scripts
11.2021 - Current
CSR
OptumRx
11.2016 - 05.2018
HHA/Companion
CareFirst Home Care
03.2014 - 03.2020
HHA/Companion
Partners Home care
03.2014 - 03.2020
Home Support
Always Promoting Independence
04.2013 - 05.2015
Behavior Assistant
Kalidonis Enterprises
02.2011 - 02.2013
High School Diploma -
Martin County High School
08.1994 - 11.1998