Shakesha Hutchinson
Columbia,SC
Summary
Organized and proactive Quality Assurance Administrative Assistant with over 10 years of Administrative experience in various roles. With a total of 5 years of experience in data management analysis, and reporting. Skilled in managing documentation, coordinating quality control activities, and ensuring adherence to quality standards and procedures. Proficient in using administrative tools and software to streamline processes and improve efficiency. Strong attention to detail and communication skills, with a commitment to supporting quality assurance efforts and contributing to the successful delivery of high-quality products and strategies.
Overview
13
13
years of professional experience
Work History
Executive Data Entry Administrator/QA Analyst
Babcock Center
07.2022 - 09.2024
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Accurately input and maintain large volumes of data into Microsoft Excel and Google Sheets, ensuring high accuracy and detail.
- Maintained files, records, and chronologies of entry activities.
- Created spreadsheets for more efficient recordkeeping.
- Assist in scheduling and coordinating quality assurance meetings, including preparing agendas and meeting minutes.
- Provided daily supervision, feedback and oversight to direct reports.
- Provide administrative support to the quality assurance team by organizing and maintaining quality documentation, including test plans, reports, and procedures.
Administrative Assistant Coordinator
Creston Dental And Braces
07.2018 - 05.2022
- Contacted patients via outbound calls, explaining upcoming treatment preparation, instructions, and other facts to patients.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed and updated company databases and spreadsheets, ensuring information was current and precise.
- Collected and verified patient information, including medical history, insurance details, and consent forms, ensuring accuracy and confidentiality.
Senior Medical QA Assistant
CSL Plasma Center
02.2015 - 06.2018
- Analyzed current data records to provide detailed reports.
- Managed inventory levels and product availability data.
- Ensured compliance with HIPAA regulations and patient privacy policies.
- Conducted regular quality checks to ensure data accuracy.
- Manually enter claims that were misdirected or received for escalated inquiries.
- Trained and supervised employees on office policies and procedures.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Administrative Executive
Community Options Inc
09.2011 - 02.2015
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Assigned tasks and directed team of office clerks.
- Organized and supervised office event planning and building renovations.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC2009
Skills
- Basic programming/software knowledge
- Process improvement strategies
- Quality control measures
- Strong problem-solving skills
- Expert in Google suites, Microsoft excel
- Time management
- Accuracy and detail oriented
- Research and data collection
- Maintain confidentiality
- Clerical/customer service
- Multitasking
- Self-motivation
Timeline
Executive Data Entry Administrator/QA Analyst
Babcock Center
07.2022 - 09.2024
Administrative Assistant Coordinator
Creston Dental And Braces
07.2018 - 05.2022
Senior Medical QA Assistant
CSL Plasma Center
02.2015 - 06.2018
Administrative Executive
Community Options Inc
09.2011 - 02.2015
High School Diploma -
Lower Richland High School
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