Summary
Overview
Work History
Education
Skills
Timeline
Generic

Drency Dudley

Snellville,GA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

29
29
years of professional experience

Work History

Software Engineer

The Home Depot Inc
Atlanta, GA
11.2018 - 08.2024
  • Analyzed user requirements to develop software solutions and created technical specifications.
  • Developed, tested, debugged and documented software programs using JavaScript, HTML and CSS.
  • Monitored system performance and troubleshoot issues in production environment.
  • Collaborated with cross-functional teams to ensure quality assurance throughout the development process.
  • Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
  • Analyzed solutions and coding fixes for software problems.
  • Analyzed code and corrected errors to optimize output.
  • Supported the implementation of best practices related to the use of Salesforce CRM features.
  • Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
  • Created reports and dashboards in Salesforce to meet business requirements.
  • Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.

Human Resources Specialist

The Home Depot Inc
Atlanta, GA
03.2013 - 11.2018
  • Developed and implemented new employee onboarding process.
  • Provided guidance to managers on disciplinary action and performance management.
  • Created training materials for new hires and provided orientation sessions.
  • Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
  • Worked cross-functionally to optimize efficiency and execute on HR business processes.
  • Interpreted and explained human resources policies, procedures or regulations.

Warehouse Worker

Express Staffing
Carrollton, GA
12.2013 - 01.2014
  • Maintained stock levels in accordance with company policies.
  • Organized warehouse space for efficient storage of products.
  • Provided assistance in loading and unloading pallets

Collections Agent

LTD Financial
Houston, TX
01.2013 - 08.2013
  • Resolved complex issues that arose during the collections process.
  • Attended weekly meetings with internal departments to discuss progress on collections efforts.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.

Quality Account Analyst

Chapter 13 Trustee's Office
Flint, MI
03.2003 - 04.2012
  • Negotiated payment plans that were mutually beneficial to both creditors and debtors while ensuring compliance with applicable laws.
  • Assisted with preparation of materials for creditor committee meetings.
  • Participated in meetings between creditors and debtors to negotiate repayment plans or settlements.
  • Provided guidance to attorneys regarding any issues arising during the bankruptcy process.
  • Researched relevant case law for use in pleadings or arguments before the court.
  • Reviewed petitions for accuracy prior to filing with court.
  • Prepared legal documents such as motions, proofs of claim, adversary proceedings.

Programmer Analyst

EDS
Troy, MI
08.1996 - 02.2003
  • Resolved issues reported by users in a timely manner while adhering to SLAs.
  • Performed data analysis on large datasets using SQL queries and stored procedures.
  • Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
  • Tested, debugged and corrected errors in programs to ensure accuracy and completeness.
  • Optimized existing codebase for improved performance and scalability.
  • Provided technical support on software applications throughout the organization.

Produce Clerk

Kroger
Flint, MI
06.1995 - 03.2000
  • Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
  • Provided excellent customer service by greeting each customer promptly.
  • Maintained cleanliness of department while adhering to health code regulations.
  • Rotated produce items to ensure freshness.
  • Utilized shrink wrap machine for wrapping products properly.
  • Weighed, labeled, priced, and packaged produce items for sale.

Education

BBA - Information Technology

Baker College
Flint, MI
05-2002

Skills

  • Requirements Documentation
  • Troubleshooting and resolution
  • UX Design Principles
  • Software Design
  • Testing and deployment
  • Database Management
  • Cross-Functional Collaboration
  • Code reviews
  • Software Applications
  • UI/UX
  • Team Collaboration
  • JIRA
  • Software Development Life Cycle (SDLC)
  • Front-End Development
  • Stakeholder Communication
  • Software Development
  • Salesforce
  • Policies implementation
  • Training development
  • Personnel engagement
  • Training and mentoring
  • Presentation Preparation
  • HR services
  • Onboarding and Orientation
  • HR information systems
  • Microsoft Office Suite

Timeline

Software Engineer

The Home Depot Inc
11.2018 - 08.2024

Warehouse Worker

Express Staffing
12.2013 - 01.2014

Human Resources Specialist

The Home Depot Inc
03.2013 - 11.2018

Collections Agent

LTD Financial
01.2013 - 08.2013

Quality Account Analyst

Chapter 13 Trustee's Office
03.2003 - 04.2012

Programmer Analyst

EDS
08.1996 - 02.2003

Produce Clerk

Kroger
06.1995 - 03.2000

BBA - Information Technology

Baker College

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