Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shaketria Griffin

Texarkana,TX

Summary

Adept at driving team efficiency and enhancing customer satisfaction, I leveraged my strong leadership and complex problem-solving skills at Office Sweep to significantly boost team performance. My expertise in data analytics and staff development, coupled with a results-driven approach, has consistently improved service delivery and operational management. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

8
8
years of professional experience

Work History

Supervisor

Office Sweep
04.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Private Caregiver

James McJunkin
11.2021 - 02.2022
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Maintained clean, safe, and well-organized patient environment.

Call Center Representative

Harte Hanks
04.2018 - 06.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed and updated databases to handle customer data.

Private Caregiver

Julie Smith
04.2016 - 03.2017
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors, and medications in client medical records.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.

Education

Associate of Arts -

Texarkana College
Texarkana, TX
05.2025

Certificate - Medical Assistant

Southwest Medical Academy
Prescott, AR
10.2023

High School Diploma -

Arkansas High School
Texarkana, AR
05.1999

Skills

  • Data Analytics
  • Staff Management
  • Schedule development
  • Operations Management
  • Staff Discipline
  • Staff Development
  • Complex Problem-Solving
  • Policy Enforcement
  • Goal-Oriented

Languages

English
Full Professional

Timeline

Private Caregiver

James McJunkin
11.2021 - 02.2022

Call Center Representative

Harte Hanks
04.2018 - 06.2019

Supervisor

Office Sweep
04.2017 - Current

Private Caregiver

Julie Smith
04.2016 - 03.2017

Associate of Arts -

Texarkana College

Certificate - Medical Assistant

Southwest Medical Academy

High School Diploma -

Arkansas High School

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Shaketria Griffin