Shaketta Johnson
Newark
Summary
Experienced work-at-home agent with a strong background in online information processing and delivering exceptional customer service. Efficient in gathering and utilizing data for accurate solutions and support. Proven ability to increase sales volume through upselling while maintaining a collaborative approach in a team environment. Demonstrated expertise in handling challenging customer interactions with professionalism and empathy.
Overview
9
9
years of professional experience
Work History
Patient Support Specialist
ConnectiveRx
11.2024 - Current
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations.
- Improved patient communication by developing informational materials on treatment options and procedures.
- Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
- Promoted a positive work environment among team members through open communication channels that encouraged collaboration towards common goals.
- Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
BRAND AMBASSADOR
ASM ODITY USA
01.2022 - 01.2023
- Delivered luxury customer service while processing returns and orders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
BUSINESS ASSISTANT
CAKING-IT-WITH KJ
01.2016 - 01.2022
- Managed customer inquiries and facilitated order placements.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Engaged with customers to build business relationships.
- Assisted in the development and execution of marketing strategies to increase brand visibility and drive sales growth.
BARISTA MANAGER
ARAMARK
01.2016 - 01.2017
- Prepared and served food and beverages.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Monitored customer feedback to improve barista performance and customer service.
- Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Education
Liberal Arts -
College of New Rochelle
01.2006
High School Diploma -
New Rochelle High School
New Rochelle01.2004
Skills
- Active listening
- Empathy
- Verbal communication
- Written communication
- Proficient in CRM software
- Proficient in virtual communication tools
- Conflict resolution
- Problem-solving
- Self-motivated
- Time management
- Adaptability
Remote Work Setup
Dedicated home office space with a quiet environment for focused work, High-speed and reliable internet connect
Timeline
Patient Support Specialist
ConnectiveRx
11.2024 - Current
BRAND AMBASSADOR
ASM ODITY USA
01.2022 - 01.2023
BUSINESS ASSISTANT
CAKING-IT-WITH KJ
01.2016 - 01.2022
BARISTA MANAGER
ARAMARK
01.2016 - 01.2017
Liberal Arts -
College of New Rochelle
High School Diploma -
New Rochelle High School
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