Shakevia Purnell
Itta Bena,MS
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Intern
Center For Women Policy Study
2022.10 - 2023.05
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
- Gathered, organized and input information into digital database.
Summer Youth Counselor
City Hall Summer Internship
2021.06 - 2022.07
- Developed unique and thoughtful activities to engage diverse participants in group situations.
- Monitored social interactions to promote positive social experiences for participants and prevent conflicts.
- Generated communications for distribution to participants' families, illustrating individual progress and future planned activities.
- Integrated STEM activities into programs to enrich educational impact and inspire novel career paths.
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented rules and regulations to enforce discipline and compliance.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
Customer Service Representative
Turnrow Book
2018.07 - 2019.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Political Science
Mississippi University For Women
Columbus, MS05.2023
Skills
- Installation Point Access
- Progress Recording
- Framing
- Billing and Coding
- Time Management
- Policy and Procedure Adherence
- Conservation and Sustainability
- Team Leadership
- Classroom Observation
- Behavioral Corrections
- Observing and Monitoring Behavior
- Caring and Responsible
- Care Planning
Timeline
Intern
Center For Women Policy Study
2022.10 - 2023.05
Summer Youth Counselor
City Hall Summer Internship
2021.06 - 2022.07
Customer Service Representative
Turnrow Book
2018.07 - 2019.12
Bachelor of Science - Political Science
Mississippi University For Women
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