Shakevius Jones
Greer,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
PCA
Lending A Hand Homecare
Greenville , SC
05.2020 - Current
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
Loan Service Representative
Shellpoint Mortgage Servicing
Greenville , SC
04.2020 - 08.2023
- Greeted customers, assessed needs and provided loan information.
- Processed loan applications, verified customer information and calculated payments.
- Maintained accurate records of all loans and customer accounts.
Customer Service Representative
Sitel
Spartanburg, South Carolina
10.2017 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Escalation Specialist
Alorica
Simpsonville, South Carolina
01.2014 - 10.2017
- Provided technical support to customers with escalated issues.
- Researched, analyzed, and resolved complex customer inquiries.
- Investigated customer complaints and identified root cause of the issue.
Education
High School Diploma -
Eastside High School
Taylors, SC05-2012
Skills
- Emotional support
- HIPAA Compliance
- Case Management
- Great communication
- Proficiency with computer applications
- Intermediate knowledge of MS Word, MS Excel, MS Access
- High productivity
Timeline
PCA
Lending A Hand Homecare
05.2020 - Current
Loan Service Representative
Shellpoint Mortgage Servicing
04.2020 - 08.2023
Customer Service Representative
Sitel
10.2017 - 04.2020
Escalation Specialist
Alorica
01.2014 - 10.2017
High School Diploma -
Eastside High School