Shakeya Gayles
Clayton
Summary
Dedicated MedTech with experience at Eagles Pointe Assisted Living, skilled in HIPAA compliance and patient vital sign documentation. Proven ability to enhance patient comfort through compassionate care and effective communication. Adept at supporting diagnostic procedures, ensuring accurate treatment, and fostering strong patient relationships. Committed to maintaining a safe and supportive environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MedTech
Eagles Pointe Assisted Living
01.2025 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
MedTech
Landings of Smithfield
11.2024 - 02.2025
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
PCA
Landings of Smithfield
07.2024 - 02.2025
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Representative
Moholland Transfer
02.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Moving Truck Driver
Moholland Transfer
08.2021 - 06.2024
- Provided exceptional service to customers through clear communication and careful handling of their items during the moving process.
- Enhanced team productivity by coordinating with coworkers to load and unload moving trucks efficiently.
- Promoted a positive work environment among team members through effective communication and collaboration during each move assignment.
- Developed strong relationships with clients by demonstrating exceptional care for their belongings while providing efficient and professional service.
Warehouse Worker
Moholland Transfer
06.2019 - 06.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Associate of Science - Medical Assistant
ECPI University
Newport News, VABachelor of Science - Health Administration
University of Phoenix
Tempe, AZ08-2026
High School Diploma -
Hampton High
Hampton, VA06-2016
Skills
- HIPAA regulations
- Direct patient care
- Patient interaction
- Patient vital taking
- Medical record documentation
- Behavioral management
- Emotional support
- Dementia care
- Customer service
- Data entry
- Loading and unloading proficiency
- Strong communication skills
- Packaging and labeling
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- CMT - Certified Medication Technician
- CPCT/A - Patient Care Technician/Assistant
- CPR Training - march 2025
Languages
English
Full Professional
Timeline
MedTech
Eagles Pointe Assisted Living
01.2025 - Current
MedTech
Landings of Smithfield
11.2024 - 02.2025
PCA
Landings of Smithfield
07.2024 - 02.2025
Customer Service Representative
Moholland Transfer
02.2022 - 06.2024
Moving Truck Driver
Moholland Transfer
08.2021 - 06.2024
Warehouse Worker
Moholland Transfer
06.2019 - 06.2024
Associate of Science - Medical Assistant
ECPI University
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Hampton High
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