Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

SHAKEYA HOWELL

Raleigh,NC

Summary

Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Ready to use and develop leadership and retail management skills in management role.

Overview

6
6
years of professional experience

Work History

Store Manager

Ulta Beauty Inc.
10.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

HUMAN RESOURCES COORDINATOR

TARGET
05.2023 - 10.2024
  • Assisted in the recruitment process, including job postings, screening of resumes, scheduling interviews, conducting reference checks and making offers

SALES MANAGER

THE CHILDREN'S PLACE
11.2020 - 05.2023
  • Increased sales revenue by developing and implementing effective sales strategies.

CUSTOMER SERVICE MANAGER

WALMART
11.2018 - 11.2020
  • Drafted documents such as employment contracts, offer letters, termination notices and other correspondence
  • Created and maintained employee records in accordance with established guidelines
  • Organized and facilitated employee training and development programs
  • Developed and implemented HR policies and procedures to ensure compliance with regulatory standards
  • Collaborated with departmental managers to develop strategies for enhancing workplace culture and morale
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

HIGH SCHOOL DIPLOMA -

CLEVELAND HIGHSCHOOL
Raleigh, NC
06.2013

Skills

  • Employee Relations
  • Payroll coordination
  • Recruitment Strategies
  • Onboarding Coordination
  • Performance Evaluations
  • Recordkeeping
  • Recruitment Management
  • Human Resources Management
  • Staff recruiting and retention
  • ADP
  • Employee empowerment
  • People-oriented
  • Employee Engagement
  • Recruitment and hiring
  • Conflict Resolutions
  • Adaptability and Flexibility
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Friendly and positive
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Recruiting and hiring
  • Leadership development
  • Staff management
  • Strategic thinker

Timeline

Store Manager

Ulta Beauty Inc.
10.2024 - Current

HUMAN RESOURCES COORDINATOR

TARGET
05.2023 - 10.2024

SALES MANAGER

THE CHILDREN'S PLACE
11.2020 - 05.2023

CUSTOMER SERVICE MANAGER

WALMART
11.2018 - 11.2020

HIGH SCHOOL DIPLOMA -

CLEVELAND HIGHSCHOOL

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