Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shakeya Hulin

Washington,GA

Summary

About me I am a self-motivated, responsible, and hardworking person. I have a vast variety of well-developed skills in both customer service and sales. I work well as a team, but I also work well alone as I like to set myself goals in which I achieve. I am a good communicator with proven interpersonal skills at all levels of communication with teammates and customers. I have implemented good planning and organizational skills to gain confidence in my work. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry.

Overview

11
11
years of professional experience

Work History

Internet Sales Consultant

Thomson Chrysler Dodge Jeep
02.2022 - Current
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Utilized various analytics tools to track customer behavior and optimize website layout.

Lead Scan Coordinator

Ingles Markets
05.2017 - 02.2022
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
  • Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Monitored progress of tasks to provide feedback for improvement.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
  • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Enforced team adherence to safety regulations and protocols.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Assistant Scan Coordinator

Ingles Markets Inc
04.2015 - 05.2017
  • Monitored perishable items for weight and pricing issues.
  • Filled in as cashier to provide breaks for regular cashiers.
  • Changed price stickers and pricing signs to reflect store promotion changes.
  • Assisted marketing with pricing information for weekly advertisement.
  • Updated pricing in computer system for checkout accuracy.
  • Performed random weekly audits to check pricing accuracy.
  • Handled day-to-day shipping and receiving overseeing more than 100 packages per day.

Bookkeeper

Ingles Markets Inc
04.2013 - 05.2015
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Gas Pump Attendant

Golden Pantry
12.2013 - 06.2014
  • Pumped gas for guests and took payments.
  • Maintained clean and orderly work station.
  • Built trustful relationships with customers to encourage return visits.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Maintained inventory of all saleable items.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.
  • Counted nightly income, categorizing, and sending to bank on weekly basis.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Cleaned up gas and other spills in accordance with spill procedures.

Cashier

Ingles Markets Inc
11.2012 - 05.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

Associate of Applied Science - Business Administration

Purdue University
West Lafayette, IN
05.2025

High School Diploma -

Washington Wilkes Comprehensive High School
Washington GA
05.2011

Skills

  • Basic Math Functions
  • Till Counting
  • Product Knowledge
  • Sales Expertise
  • Time Management Skills
  • Customer Relations
  • Critical Thinking
  • Microsoft Office Suite
  • Accounting

Accomplishments

  • Digital Marketing
  • Accomplishments
  • Awarded certification of Lead Scan Coordinator for dedication of the upkeep of pricing and store integrity
  • I was number 1 in the district for the highest certification score of 94% (2017)
  • Certificate of graduation of the Enactus Entrepreneurial Exchange (2022)
  • Sold a average of 61 vehicles my first year in Sales (2022)
  • Earned Most Sold and Show for two consecutive months for the number of people brought into the showroom
  • (2023)

Timeline

Internet Sales Consultant

Thomson Chrysler Dodge Jeep
02.2022 - Current

Lead Scan Coordinator

Ingles Markets
05.2017 - 02.2022

Assistant Scan Coordinator

Ingles Markets Inc
04.2015 - 05.2017

Gas Pump Attendant

Golden Pantry
12.2013 - 06.2014

Bookkeeper

Ingles Markets Inc
04.2013 - 05.2015

Cashier

Ingles Markets Inc
11.2012 - 05.2013

Associate of Applied Science - Business Administration

Purdue University

High School Diploma -

Washington Wilkes Comprehensive High School

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