Summary
Overview
Work History
Education
Skills
Timeline
Awards
Volunteer work
About Me
Hi, I’m

Shakeya Robinson

High Point,NC
Shakeya Robinson

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 20-year background maintaining customer satisfaction and contributing to company success. Proficient in Salesforce and Google Suites.

Forward-thinking manager skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
years of professional experience

Work History

Rocket Lawyer Incorporated

Business Filings Specialist/ NC Ambassador
07.2021 - Current

Job overview

  • Corporate Business formation sales and onboarding
  • Liaison between the clients, state, county and third party processor to ensure the client receives a professional and timely experience
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Utilizing business systems, to create, modify, and approve orders
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Honda Aircraft

Claims Account Manager
01.2019 - 07.2021

Job overview

  • Managed aircraft warranty claims
  • Created smooth onboarding processes to help clients adjust to our warranty programs
  • Trained new employees on customer service, money handling and organizing strategies.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success
  • Collaborated with the sales team to identify potential upsell opportunities and expand client base
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Univar Solutions

Client Support Specialist
01.2013 - 01.2019

Job overview

  • Negotiated chemical contracts via and phone
  • Client onboarding
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Met and exceeded key performance indicator expectations while demonstrating excellent listening skills and verbal articulation
  • Located up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Jerry's Lawn Care Services

Office Manager
01.2004 - 01.2012

Job overview

  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Guilford Technical Community College

Associates from General Education
01.2018

University Overview

Guilford Technical Community College

Certificate from Medical Office Administration
01.2018

University Overview

Skills

  • Operational enhancement
  • Team collaboration
  • Customer relations
  • Compliance monitoring
  • Coaching and mentoring
  • Technical troubleshooting
  • Quality assurance
  • Proficient in SalesForce
  • Team performance improvement
  • Expert in Confluence, Google suites, and Jira
  • Technical communication

Timeline

Business Filings Specialist/ NC Ambassador
Rocket Lawyer Incorporated
07.2021 - Current
Claims Account Manager
Honda Aircraft
01.2019 - 07.2021
Client Support Specialist
Univar Solutions
01.2013 - 01.2019
Office Manager
Jerry's Lawn Care Services
01.2004 - 01.2012
Guilford Technical Community College
Certificate from Medical Office Administration
Guilford Technical Community College
Associates from General Education

Awards

Awards
  • Promotion to NC People Ambassador, 2024
  • Top 10 Sales Award, 2018
  • Gold Award in Sales, 2019
  • Dean's List, 2017

Volunteer work

Volunteer work

Habitat for Humanity Volunteer 2024- Current

Foster Care Events 2023-Current

About Me

About Me

Seasoned and capable manager with 20 years of experience in customer relations and management. I have a proven track record in budgeting, key performance indicators, employee and customer retention, and process improvement to reduce operational costs.

Proven ability to drive sales growth. For example, through planning and team management, I drove sales growth by 20 percent. While at Univar Solutions, I achieved top sales for two years.  Also committed to employee improvement and retention. Due to my drive in event organization and employee morale building, promoted to North Carolina Ambassador. Built rapport and trained team members to enhance their capabilities.

Shakeya Robinson