Jacoreua Graham
Virginia Beach,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Accounting Technician II
Abacus Staffing (City Of Norfolk Human Services)
06.2024 - Current
- Enhanced vendor relationships by managing accounts payable efficiently, negotiating favorable terms when possible, and ensuring timely payments.
- Ensured compliance with financial regulations by staying current on industry best practices and keeping abreast of changes in relevant laws.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Facilitated smooth financial operations by processing invoices accurately and efficiently, avoiding late payment penalties or disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Improved cash handling practices across the organization with strict adherence to internal control policies and regular staff training sessions on best practices.
Marine Painter
Integrity Staffing (Huntington Ingalls Industries)
05.2020 - 05.2024
- Prepared surfaces for painting through sanding, grinding, and cleaning techniques, ensuring optimal adhesion of paint products.
- Kept up to date with industry trends and advancements in marine painting materials and techniques, improving overall quality of workmanship.
- Showcased keen attention to detail during painting process, consistently delivering visually appealing results for clients.
- Reduced downtime of marine vessels by completing painting projects within scheduled timelines.
- Determined paint flow, viscosity and coating quality using visual inspections and viscometers.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Consistently met project deadlines, maintaining smooth workflow among team members throughout entire process.
- Provided guidance to junior painters on proper usage of tools, materials, and techniques for successful job completion.
Administrative Technician II
Norfolk Community Services Board
09.2016 - 05.2020
- Increased efficiency in expense reporting, streamlining submission procedures.
- Administered payroll processing accurately and efficiently each pay period to ensure timely compensation for employees.
- Reduced errors in data entry tasks, ensuring accuracy and consistency across all records.
- Assisted with employee onboarding, preparing necessary paperwork and orienting new hires to company policies.
- Collaborated with HR department to maintain accurate employee records and facilitate performance evaluations.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted employees in navigating complex requirements of FMLA eligibility criteria, ensuring they received appropriate support during their leave periods.
- Conducted thorough background checks to ensure compliance with industry regulations.
- Maintained confidentiality while handling sensitive client information during daily operations.
- Liaison for Norfolk Strategic Planning Committee, Back to School Festival, and CARF planning Committee.
- Reduced downtime, diagnosing and troubleshooting hardware and software problems.
- Provided guidance on best practices related to system usage and security measures, reducing number of incidents involving compromised data or accounts significantly.
Technical Support Representative
Cox Communication
09.2014 - 07.2016
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
- Responded promptly to incoming sales leads and requests for technical support.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
Bachelor of Science - Computer And Information Sciences, Data Analytics
ECPI University
Virginia Beach, VA11.2026
High School Diploma -
Maury High School
Norfolk, VA06.2013
Skills
- Report Preparation
- Flexible and Adaptable
- Attention to Detail
- Evidence-Based Decision Making
- Risk Analysis
- Reliability and Adaptability
- Organization and Time Management
- Decision-Making
- Analytical and Critical Thinking
- Microsoft Office Suit proficiency including Power BI
- Oracle
- OIG and SAM Government Database
- Technical Support Experience
- AFMS Financial Database
- Strong verbal and written communication
Timeline
Accounting Technician II
Abacus Staffing (City Of Norfolk Human Services)
06.2024 - Current
Marine Painter
Integrity Staffing (Huntington Ingalls Industries)
05.2020 - 05.2024
Administrative Technician II
Norfolk Community Services Board
09.2016 - 05.2020
Technical Support Representative
Cox Communication
09.2014 - 07.2016
Bachelor of Science - Computer And Information Sciences, Data Analytics
ECPI University
High School Diploma -
Maury High School
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