Sha'Keyla Reed
Las Vegas
Summary
Dynamic, career-oriented professional seeking a position in customer service, dedicated to fostering growth within a company while delivering exceptional support to customers and team members. Proven ability to enhance customer experiences through effective communication and problem-solving skills. Eager to contribute to a collaborative environment that values service excellence and employee development. Committed to driving positive outcomes and building lasting relationships in every interaction.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
20
20
years of professional experience
Work History
Supervisor
Randy's Donuts
Las Vegas, NV
01.2025 - Current
- Oversaw daily operations, ensuring optimal workflow and adherence to quality standards.
- Trained and mentored staff on best practices for customer service and food safety.
- Developed staff schedules, balancing labor needs with peak business hours efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Implemented inventory management systems to reduce waste and enhance product availability.
- Collaborated with management to refine operational procedures for increased efficiency.
Housekeeper
Fontainebleau Las Vegas
Las Vegas, NV
01.2024 - 12.2025
- Supervised cleaning staff to ensure adherence to hotel cleanliness standards.
- Implemented efficient cleaning schedules to optimize room turnover rates.
- Conducted inspections of guest rooms to maintain high-quality service and standards.
- Trained new team members on cleaning protocols and safety procedures.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Rotated linens in storerooms and replenished when supplies ran low.
Customer Service Rep
AMERICOLD LOGISTICS
Henderson, NV
08.2021 - 12.2022
- Achieved seamless communication flow by managing telephone inquiries and directing calls effectively. Enhanced team productivity through efficient calendar management and scheduling support. Maintained financial integrity by accurately processing bills, contacts, policies, and invoices. Improved data accuracy by updating files and inventory in mailing and database systems.
- Managed resolution of customer inquiries, ensuring accuracy and contributing to increased loyalty and satisfaction.
- Executed order processing tasks with warehouse management systems, ensuring meticulous attention to detail and accuracy.
- Analyzed and refined existing workflows, resulting in faster resolution of customer issues.
Service Tech/ Warehouse Lead
SUZO HAPP CAMING SOLUTIONS LLC
Las Vegas, NV
07.2018 - 01.2021
- Achieved streamlined data entry and equipment installation processes through effective management. Delivered successful repair and testing outcomes by implementing troubleshooting methods. Enhanced inventory management by optimizing parts ordering and record maintenance. Improved filing systems to ensure accurate record-keeping. Increased cash handling accuracy through diligent oversight. Elevated new employee training on safety protocols and equipment operation. Advanced OSHA safety training initiatives and operated forklifts to support project goals. Drove project success through effective leadership and coordination.
- Diagnosed technical issues using advanced diagnostic tools, enhancing equipment reliability.
- Conducted routine maintenance and repairs on gaming machines to ensure optimal performance.
Players Club Associate
PALMS CASINO & RESORT
01.2006 - 01.2007
- Resolves disputes with guest when applicable. Adheres to compliance of all gaming regulations and club Palms policies. Aids other departments where club Palms experience maybe applicable
Education
Certificate / License - Clinical Assistant
UNITED EDUCATION INSTITUTE
01.2022
General Diploma - undefined
CRENSHAW HIGH
LOS ANGELES, CA01.1998
Skills
- Active listening, Assertiveness
- Clear communication
- Patience, Problem solving
- Time management, Teamwork, Self-control
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
Timeline
Supervisor
Randy's Donuts
01.2025 - Current
Housekeeper
Fontainebleau Las Vegas
01.2024 - 12.2025
Customer Service Rep
AMERICOLD LOGISTICS
08.2021 - 12.2022
Service Tech/ Warehouse Lead
SUZO HAPP CAMING SOLUTIONS LLC
07.2018 - 01.2021
Players Club Associate
PALMS CASINO & RESORT
01.2006 - 01.2007
General Diploma - undefined
CRENSHAW HIGH
Certificate / License - Clinical Assistant
UNITED EDUCATION INSTITUTE