Shakia Y. Blalock
Sleepy Hollow,USA
Summary
Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
5
5
years of professional experience
Work History
Scheduling Coordinator
New York Blood Center Enterprise
01.2019 - Current
- Administered daily operations to ensure scheduling RN’s to Hospitals effectively.
- Review Procedure paperwork on Clinical force and bill cases completed or cancelled through automated system on Clinical force
- Schedule Collections for different companies and helped NMDP/GIFT OF LIFE dept on collection schedules
- Organized and filled paperwork for collections and consents
- Maintained electronic scheduling systems to streamline operations and enhance efficiency.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
- Collaborated with cross-functional teams to address scheduling conflicts and improve service delivery.
- Trained new staff on scheduling protocols, enhancing team competency and operational effectiveness.
- Streamlined communication processes between departments, facilitating timely updates on schedule changes and event logistics.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Receptionist
Greenburgh Housing Authority
05.2008 - 11.2017
- Kept meticulous records of rent collections and personal information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of resident communications and facility usage.
- Coordinated mail distribution and maintained office supplies inventory for optimal workflow.
- Assisted in the preparation of reports and documentation for housing programs.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School -
Sleepy Hollow Middle/ High School
Sleepy Hollow, NY01.2003
Skills
- Experience in greeting customers and visitor
- Attention to detail
- Schedule management
- Effective multitasking
- Scheduling proficiency
- Patient Care
- Medical billing with Blood hub program
- Administrative support
- Prioritization
- Sales Force / Clinical Force Program, HemaConnect and Dendreon
- Basic understanding of Microsoft Word, Microsoft Excel, Microsoft Access and PowerPoint
- Verbal and written communication
- Data entry
- Strong work ethic
- Problem-solving
Timeline
Scheduling Coordinator
New York Blood Center Enterprise
01.2019 - Current
Receptionist
Greenburgh Housing Authority
05.2008 - 11.2017
High School -
Sleepy Hollow Middle/ High School